Tapiwa Chivaka
End User Support Technician
Talent
Cape Town, City of Cape TownMember since July 4, 2023
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About
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Experience
- Established networking environment by designing system configs, setup and installing.
- Provided Tier I IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Take ownership of incidents assigned and ensured that SLA’s are met.
Education
Bachelor of Science: Computer Science,09/2017 - 06/2021.
