Coacoa Hlongwane

Detail-oriented administrative and customer service professional with over 20 years of experience in public service, sales, and office administration. Skilled in client relations, data processing, and regulatory compliance. Proven ability to manage high-volume inquiries, streamline processes, and deliver efficient service. Adept at using MS Office, ENATIS, and switchboard systems.

Sales Consultant - ResortSwop Durban Spa Resort - Durban, KwaZulu-Natal

(2024-04 - 2025-03)

• Promoted and sold Timeshare weeks to potential clients.
• Guided clients through contract completion and finalization process.
• Delivered verbal contract summaries for full client transparency.
• Ensured accurate documentation and maintained deal tracker records.
• Utilized MS Excel and Outlook to manage client communications.
• Contacted leads through Connex phone system for sales engagement.

Admin Clerk Grade II - City of Johannesburg - JMPD - Johannesburg, Gauteng

(2005-12 - 2020-12)

• Answered multi-line switchboard and addressed public inquiries.
• Provided assistance on traffic fines, motor vehicle registrations, and licensing.
• Verified NATIS documents and authenticated public applications.
• Screened and authorized bulk vehicle registration applications.
• Processed driver's license and PRDP renewals using eNatis systems.
• Conducted eye tests, fingerprinting, and ID verification for applicants.

Grade "F" Examiner - Department of Transport - Randburg, Gauteng

(2003-03 - 2005-12)

• Performed eye tests and biometric checks for driving license applicants.
• Processed applications for PRDP, learners, and driver's licenses.
• Verified legitimacy of supporting documents via the NATIS system.
• Assisted clients with licensing queries and collection status updates.
• Provided guidance on traffic regulations and documentation compliance.
• Maintained accurate processing records in alignment with Road Traffic Act.

Receptionist and Accounts Secretary - Dr F.C. Qoboshiyane (Ophthalmic Surgeon) - Durban, KwaZulu-Natal

(2001-01 - 2001-12)

• Managed busy switchboard and patient communication.
• Reconciled accounts and performed administrative tasks.
• Filed patient documents and processed billing efficiently.
• Booked hospital theatre appointments for surgical procedures.
• Liaised with medical aid companies to confirm patient benefits.
• Secured pre-authorizations for patient operations via Hospiserve.

Claims Pre-Assessor & Assessor - Medscheme Holdings (Pty) Ltd - Durban, KwaZulu-Natal

(1997-11 - 2000-11)

• Sorted and filed medical aid claims in mailroom operations.
• Assessed hospital, doctor, and pharmacy claims for accuracy.
• Verified claim payments and recorded processed transactions.
• Applied appropriate medical codes and industry rules to claims.
• Used internal systems to manage and authorize reimbursements.
• Communicated with service providers for clarifications and updates.

National Senior Certificate - Matric - Zwelibanzi High School (1992-06)