Coen Fritz
Operational Leadership | Project Delivery | Business Improvement
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About
Operational leadership professional with more than 30 years of experience transforming operational challenges into practical business solutions across logistics, records management, transport, insurance, digital services and customer-focused organisations. Demonstrated ability to lead multidisciplinary teams, optimise operational performance and deliver practical business solutions that improve efficiency, customer satisfaction and organisational effectiveness. Recognised for building high-performing teams, strengthening operational processes and maintaining the highest standards of professionalism, accountability and service delivery.
Experience
DIRECTOR - Perfect Water Franchise
(2022-01)
Business Leadership | Operational Management | Customer Experience
- Built and developed a customer-focused business recognised for dependable service delivery.
- Directed all aspects of daily business operations, including budgeting, supplier management and inventory control.
- Developed long-term customer relationships through consistent service excellence.
- Implemented operational processes that improved efficiency and supported sustainable business growth.
- Managed financial performance to ensure ongoing operational viability.
BRANCH MANAGER - AGS Records Management
(2018-01 - 2024-12)
Operational Leadership | Service Excellence | Business Improvement
- Directed the successful operation of three regional branches while improving service delivery and operational consistency.
- Strengthened customer relationships through a proactive service delivery approach.
- Recruited, coached and developed high-performing operational teams.
- Improved operational consistency through the implementation of standardised business processes.
- Managed branch budgets, forecasting and operational reporting.
- Maintained compliance with company policies, governance standards and legislative requirements.
- Supported business growth through operational planning and continuous improvement initiatives.
BOARD PLANNER - Stuttaford Van Lines (Laser Transport Group)
(2025-06 - 2026-02)
Operational Planning | Logistics Coordination | Customer Service
- Optimised daily fleet scheduling to maximise vehicle utilisation and operational efficiency.
- Coordinated transport resources to consistently meet customer delivery commitments.
- Improved planning efficiency through proactive scheduling and operational oversight.
- Managed operational stock and logistics support requirements.
- Maintained effective communication between operational teams, drivers and customers.
PROJECT MANAGER - Scanco Digital Services
(2026-03 - 2026-07)
Project Delivery | Operational Excellence | Digital Transformation
- Directed project operations to achieve delivery milestones while maintaining quality, compliance and client expectations.
- Coordinated recruitment, onboarding and deployment of project personnel to meet operational requirements.
- Streamlined workflow processes, improving productivity and document throughput.
- Produced operational reporting that supported informed management decision-making.
- Maintained Health & Safety compliance while promoting a culture of operational excellence.
Education
Qualified Motor Mechanic - Olifantsfontein Trade Test
National Senior Certificate (Matric) - HTS Nic Diedericks
