Megan Kean

UK-experienced operations and business-process professional with a background spanning energy, mining, construction-related administration, finance operations and customer service. Experienced in process mapping, data analysis, workflow improvement, stakeholder coordination, system readiness, training, compliance documentation and executive support. Comfortable working across functions, cultures and time zones, with a practical focus on keeping work organised, visible and moving.

Accounts Administrator at Seneca Crushing & Screening (Pty) Ltd (2018-11 – Present)

• Support company accountants with financial records and reporting, including payments, invoice processing, debtors and creditors, collections and purchase orders.
• Maintain project-related compliance documentation and certificates and manage company vendor applications.
• Maintain asset and inventory records and coordinate insurance claims relating to assets valued at approximately R130 million.
• Provide executive and administrative support to directors and management across a busy mining-sector environment.
• Use QuickBooks, Microsoft 365, Google Workspace, SAP, SharePoint, Citrix and Maintenance Pro in day-to-day operations.

SME Business Process Expert at EDF Energy Customer Supply Chain (2014-03 – 2017-09)

• Built detailed knowledge of gas and electricity industry systems, codes and licensing requirements.
• Supported system readiness and used data from multiple sources to produce analysis and reports for decision-makers.
• Delivered targeted training to staff and management to align process changes across multiple office locations.
• Acted as a key liaison with external stakeholders and interpreted functional specifications for operational use.

SME Data Support Analyst at EDF Energy Customer Supply Chain (2013-01 – 2014-02)

• Contributed to the design, delivery and implementation of strategic projects and system changes.
• Pioneered process-mapping activity for system improvements and developed industry-flow analysis, mapping and modelling expertise.
• Organised billing consultations and compliance audits for offshore accounts and supported managers and directors following a system migration.

SME Process Analyst at EDF Energy Customer Supply Chain (2011-01 – 2012-12)

• Analysed caseloads relating to fraud, tax evasion and money laundering and translated findings into actionable insight.
• Supported process mapping, workflow optimisation and high-value invoicing.
• Completed a six-month operational training placement in Kolkata, India, with Tata Consultancy Services.
• Designed and generated SME billing and supported operational analysis.

SME Customer Services: Account Management at EDF Energy Customer Supply Chain (2009-04 – 2010-12)

• Resolved complex customer disputes and billing enquiries in a regulated utility environment.
• Used advanced business systems to diagnose technical metering faults and manage customer accounts.
• Completed award-winning customer-service training covering telephony and correspondence.

Manageress, family-owned restaurant | Digital Imaging Account Manager | Pharmacy-sector roles at Various

Diploma – Academy of Health and Science (2001)

NVQs – British Pharmacy Association

– Krugersdorp High School