Collen Katlego Letswalo

Highly organized and results-driven professional with over 6 years of proven leadership and operational management experience as a Branch Manager within the financial services sector. Expert at optimizing office workflows, compiling strategic management reports, and ensuring rigorous data and document control. Possesses a strong track record of professional public interaction and front-desk diplomacy, combined with a sharp competency in Microsoft Excel and data management.

Eager to leverage extensive administrative and reporting expertise to drive efficiency as a Procurement & Office Administrator at IME Intermine Engineering.

Branch Manager at Financial Services Sector (2020-02-03– 2026-06-17) • Office & Workflow Management: Maintained full oversight of day-to-day branch administrative operations, ensuring smooth control workflows and strict compliance with corporate protocols.

• Front Desk & Client Relations: Acted as the senior point of escalation for client inquiries, managing front-of-house service standards and greeting high-profile stakeholders with a polished, professional manner.
• Management Reporting: Prepared, analyzed, and compiled structured weekly and monthly administrative reports for executive leadership, providing clear visibility into operational metrics and KPIs.
• Data Capture & Document Control: Supervised the precise entry of sensitive financial and client data into internal systems; managed comprehensive filing and archiving systems to guarantee data integrity.
• Strategic Support: Successfully monitored and drove branch-level performance to consistently achieve corporate OKRs.
• Records Maintenance: Maintained flawless up-to-date business records, including staff attendance, operational assets, and procurement requests for branch inventory. Housekeeper at Tumelo Letswalo Holdings Pty (Ltd) (Business Partners @ Glencore Lydenburg Smelter) (2017-01 – 2019-12) • Managed industrial facility cleaning operations across South and North Plants to ensure safety compliance.
• Supported operational demands efficiently during high-pressure plant shutdowns.
• Adhered strictly to rigorous occupational health and safety regulations while working at heights and within confined spaces.

Grade 12 National Senior Certificate – Mashishing Secondary School (2008-01 – 2015-12)

Vocational Qualification / Certificate – TJEKA Training Matters

Short Course Certificate in Business Management in Business Management – IQ Academy (2024-04-26)

National Certificate: Generic Management (Customer Management: Banking) in Generic Management / Customer Management / Banking – NQF Level 5 (2024-10-11)