Constance Mofokeng

Experienced retail professional with a proven track record in managing store operations, enhancing customer satisfaction, and leading teams to achieve sales targets. Adept at multitasking across various roles including merchandising, administration, and customer service, demonstrating flexibility and a commitment to company values.

Sales Consultant - Truworths - Bethlehem

(2009-02 - 2013-11)

• Was a cross trained employee, working at the till, doing merchandising, housekeeping, canvassing new accounts, very fast in learning new things, customer service, doing administrative work

Store Manager - Identity - Dihlabeng Mall, Bethlehem

(2013-11 - 2015-10)

Was Promoted to be a store manager at Identity Dihlabeng Mall.

• Merchandising and housekeeping of the store
• Opening and closing the store
• Good with customer service /dealt professionally with customer queries and complaints
• Ensuring that KPI's are archived monthly
• Conducting hanger counts and reporting to Area Manager daily
• Living by the companies Values
• Engaging with customers and offering styling advice
• Daily meetings with staff to motivate and build staff morale to achieve targets
• Constructively and fairly deals with poor performance and misconduct
• Administration standards and policies and procedures of the store/company are met

Store Manager - Truworths - Dihlabeng Mall, Bethlehem

(2015-10 - 2023-02)

• Opening and closing the store
• Receiving and sending out stock
• Conducting hanger counts daily, and assisting Area Manager with stocktakes
• Ensuring KPI'S are archived monthly
• Merchandising and tidyness of the store
• Ad Hoc Responsibilities, Care taking the area when the Area Manager goes on leave
• Constructively and fairly deals with poor performance and misconduct
• Engaging with customers, offering styling advice for different occasions
• Administration standards of the store/company are met

Admin assistant - Herotel - Bethlehem

(2023-08 - 2024-10)

Was doing all the administration work, answer calls, assisting walk in clients, receiving and despatching of stock, housekeeping standards always maintained

Senior Certificate - Ntsu Secondary School (2001-01 - 2006-12) Bethlehem