Rosa Groenewald
Retail management
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About
Experienced and results-driven retail manager with over 30 years of experience in store operations, team leadership, inventory management and customer service. Proven ability to drive sales, improve operational efficiency and deliver exceptional customer experiences.
Experience
STORE MANAGER - Son of a Butchery - Cape Town
(2023-07)
- Oversee daily store operations and ensure compliance with company policies.
- Manage inventory levels and coordinate stock replenishment.
- Train and mentor staff to enhance customer service.
- Ensure excellent customer satisfaction and operational efficiency.
ASSISTANT MANAGER - Nicci Boutique
(2020 - 2023)
- Assisted the Store Manager with the day-to-day running of the boutique.
- Delivered excellent customer service and built strong client relationships.
- Assisted with staff supervision, training and scheduling.
- Managed stock control, inventory counts and merchandise replenishment.
- Maintained visual merchandising standards.
- Processed daily cash reconciliations.
- Assisted in achieving daily and monthly sales targets.
- Ensured smooth store operations and compliance with company procedures.
STORE MANAGER - Marlboro Originals
(2016-04 - 2019)
- Ensured the opening and closing of the store.
- Managed and trained up to 7 staff members.
- Managed staff to achieve daily and monthly sales targets.
- Developed merchandising displays to increase sales.
- Controlled stock and inventory.
- Scheduled staff shifts.
- Managed cash handling and reconciliations.
- Delivered exceptional customer service.
PRODUCTION SUPERVISOR - Tuft Timbers - Cape Town
(2014-01 - 2015-12)
- Oversaw daily production operations.
- Completed duties accurately and efficiently.
- Contributed ideas to improve team performance.
- Worked effectively with diverse teams to achieve production goals.
STORE MANAGER - Scoop Clothing
(2013-01 - 2013-07)
- Managed daily store operations and ensured exceptional customer service.
- Trained and supervised staff.
- Controlled inventory and organised stockrooms.
- Maintained high operational standards.
STORE MANAGER - River Diamonds
(2009-10 - 2012-02)
- Managed retail operations and merchandising.
STORE MANAGER - Nine West
(2007-10 - 2009-03)
- Managed store operations and team.
STORE MANAGER - Fahrenheit Clothing
(2002-10 - 2007-07)
- Managed store operations and inventory.
Education
Standard Seven - St Mary's Convent, Cape Town (1979)
