Cypriel Mathole

IT administrator with 6+ years of enterprise IT experience, Expertise in service desk, IT Administration, cloud security, identity and access management (IAM), Microsoft Defender, Intune, Azure security controls, and incident response. (Entra ID, Defender, Secure Score, Conditional Access) with hands-on experience hardening environments, improving security posture, and supporting hybrid and cloud-only infrastructures. Proven ability to work in SOC-adjacent, regulated, and high-availability environments.

IT Administrator - Moagi Technologies

(2026-01)

• Administer and secure Azure and Microsoft 365 environments
• Service desk support
• Laptop Setup
• Upgrade and updates endpoints
• Outlook troubleshooting/ Configuration
• Email Setups
• Desk-side or remote session
• Backup/recovery
• Manage Entra ID user accounts, groups, roles, and access permissions
• Implement and maintain MFA, Conditional Access, and identity controls
• Troubleshoot login, sync, and configuration issues.
• Support Defender for Endpoint and device health monitoring
• Perform system hardening, patching, backups, and recovery
• Microsoft 365

Cyber Security Engineer - NEC XON

(2022-08 - 2023-12)

Retrenched

• Supported cyber security incident response activities
• Implemented Microsoft security solutions across cloud portals
• Enforced MFA, Intune, Windows Hello, and Defender policies
• Managed email security controls and phishing mitigation
• Performed identity and access monitoring (IAM)
• Conducted user and device security monitoring
• Executed Secure Score improvement actions
• Ran cybersecurity awareness campaigns and phishing simulations
• Developed and documented Standard Operating Procedures (SOPs)

Service Desk Analyst (Enterprise Environment) - NEC XON

(2018-08 - 2022-12)

Delivered ITIL-aligned enterprise support in a security-aware environment

• Basic troubleshooting
• Logged, escalated, and resolved incidents using ServiceNow/Halo/Remedy
• Supported desktop, antivirus, printer, and access-related issues
• Liaised with vendors and internal security teams
• Supported shift-based and remote operations
• Printer connection
• Domain Joining
• User onboard/offboarding
• Update/upgrade endpoint

ISP Network Support Engineer (L1) - Liquid Telecom

(2017-01 - 2018-12)

• Provided Level 1 network and connectivity support
• Troubleshot fibre, LAN/WAN, VLAN, and VPN connections
• Monitored utilisation, POP health, and major network incidents
• Logged faults and dispatched field technicians

National Senior Certificate - Hebron Technical High School (2015)