Danell May

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. An analytical professional prepared for this role with extensive experience in data analysis and interpretation.

Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.

Combines strategic thinking with hands on experience to deliver impactful solutions and enhance organizational performance.

Junior First Line Request Analyst at Computacenter (2021-11 – Present)

• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Developed comprehensive training materials for new analysts, improving onboarding efficiency.
• Increased customer satisfaction by analyzing feedback and implementing necessary changes.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Shared mailbox management and advise users on any queries.
• Maintain a positive attitude and focus on customer satisfaction.
• Utilise active listening skills and proficient writing skills to take control and promptly resolve end user customer issues, and to ensure maximum client satisfaction.
• Provide access to necessary systems to users to gain access using a ticket system whereby they need approval first before we gain access.
• Create user profiles are also created according to users role and send users the necessary equipment they need to fulfill their roles.
• Keep track of the stock we hand out and enquire more stock where needed which we communicate with the customer.
• We update tickets on the system to keep users updated on the progress of their ticket and communicate where necessary for any delays that might occur.
• Daily report drawn to track and analyze data and make necessary changes.

Diploma in IT Network Design and Administration – CTU Training Solutions, Stellenbosch (2019-01 – 2021-12)

NQF 5 Certificate in IT Systems Support – CTU Training Solutions, Stellenbosch (2018-01 – 2018-12)

National Senior Certificate – Bredasdorp High School, Bredasdorp (2016)