Dee Novita

Dedicated and results-driven retail and customer service professional with over 10 years of experience in retail operations, sales, customer service and team leadership. Currently serving as an Assistant Manager with extensive experience supporting daily operations, driving sales performance, resolving customer concerns and developing team members.

ASSISTANT MANAGER - New Clicks South Africa (Pty) Ltd – The Body Shop - Johannesburg, Gauteng

(2018-06)

• Support the Store Manager with the daily management and smooth running of retail operations.
• Lead and support team members to achieve customer service, sales and operational targets.
• Analyse sales and gross profit reports to identify performance trends and opportunities for improvement.
• Monitor customer requirements and provide knowledgeable assistance to ensure a high-quality shopping experience.
• Resolve customer complaints and concerns professionally while protecting customer satisfaction and brand reputation.
• Assist with staff scheduling, task allocation and resource planning to ensure adequate operational coverage.
• Monitor market trends, product developments and customer preferences to support effective sales strategies.
• Coach and mentor team members, encouraging accountability, professional development and improved performance.
• Support sales initiatives and product promotions to increase revenue and achieve business objectives.
• Maintain high standards of store presentation, housekeeping, merchandising and operational compliance.
• Assist with administrative duties, reporting and other operational requirements.
• Build strong relationships with customers and colleagues through effective communication and professional service.

SALES ADVISER - New Clicks South Africa (Pty) Ltd – The Body Shop - Johannesburg, Gauteng

(2016-04 - 2018-06)

• Provided professional and personalised customer service based on individual customer needs.
• Advised customers on products and actively promoted suitable additional products to increase sales.
• Maintained up-to-date knowledge of products, promotions, market trends and industry developments.
• Used active listening and effective questioning to understand customer requirements and recommend appropriate solutions.
• Assisted customers with product selection while delivering a positive and engaging shopping experience.
• Supported sales targets by identifying opportunities to upsell and cross-sell products.
• Assisted with scheduling and maintaining calendars to ensure organised customer interactions and appointments.
• Prepared and delivered product presentations and seminars to communicate product features and benefits.
• Assisted with merchandising, stock replenishment and maintaining attractive product displays.
• Handled customer queries and complaints professionally and efficiently.

CASUAL - Mr Price - Johannesburg, Gauteng

(2015-11 - 2016-01)

• Delivered excellent customer service and resolved customer complaints.
• Processed cash and card transactions accurately using POS systems.
• Maintained clean, organised checkout and service areas.
• Replenished merchandise and maintained attractive product displays.

ALL STAR - KFC Restaurant - Johannesburg, Gauteng

(2014-08 - 2015-11)

• Provided efficient customer service and handled customer enquiries.
• Processed cash and card transactions accurately.
• Maintained clean and organised service areas.
• Restocked merchandise and supported daily restaurant operations.
• Worked flexible shifts and effectively handled busy periods.

Teaching English as a Foreign Language (TEFL) – 120 Hours

National Certificate: Wholesale & Retail Operations – Cosmetics - Clicks Group

National Senior Certificate (Matric) - Thuto Ke Maatla – Gauteng Province