Desrainee Fanana

Remote Operations & Administrative Coordinator

Talent

JohannesburgMember since August 22, 2026

Computer maintenanceSoftware installationNetworking (A+/N+)SETA Learner Management System (LMS)Cash register managementDaily reconciliationsSales reporting

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Computer maintenanceSoftware installationNetworking (A+/N+)SETA Learner Management System (LMS)Cash register management

About

Detail-oriented Administrative and IT Support Specialist with 4+ years' experience coordinating office operations, systems administration, and multi-stakeholder support in fast-paced, deadline-driven environments. Proven track record managing digital records, learner/customer databases, scheduling, and cross-departmental communication independently and remotely. Strong self-management, virtual collaboration tools proficiency, and troubleshooting ability, with a track record of keeping operations running smoothly with minimal supervision.

Experience

Facilitator / Assessor & Administrator - PG (College)

(2019-01)

Coordinate office administration, contact support centre operations, and end-user computing support, often managing tasks remotely and independently across multiple concurrent projects.
Maintain and update learner records on the SETA Learner Management System (LMS), ensuring accurate, audit-ready data.
Manage registrations, correspondence, and scheduling for Director meetings, learnerships, bursaries, and internships.
Serve as first point of contact for telephone and digital enquiries, providing responsive customer/stakeholder support.
Administer the college's social media accounts and digital communication channels.
Provide IT technical support including computer maintenance, software installation, networking (A+/N+), and troubleshooting — supporting users both on-site and remotely.
Oversee learners' practical training and coordinate learnership/bursary project administration end-to-end.

Administrator / Vendor Sales - STME Solution

(2013-01 - 2016-12)

Managed daily administrative operations including data capturing, correspondence, faxing, and document handling.
Coordinated stock ordering, supplier communication, and invoicing, ensuring accurate and timely processing.
Handled cash register management and daily reconciliations, and led daily sales reporting.
Delivered customer service and telephonic support, resolving queries efficiently.
Performed computer maintenance and basic networking/troubleshooting support (A+/N+).