Di Ramothokang

Would love to work within your Establishment to add to the level of Service Standards to your team using knowledge, skill and experience. Looking forward to hearing from you.

Call Centre Agent - Wesbank Vehicle Finance Call Center - JHB - JHB

(2022-02 - 2024-02)

• Customer Support: Answering inquiries, resolving complaints, and troubleshooting problems via phone, email, or chat.
• Outbound Communication: Conducting surveys, following up on leads, or informing customers about policy changes.
• Data Management: Documenting call details, updating account information, and logging interaction logs in the CRM system.
• Technical Support: Guiding customers through troubleshooting steps or product setup.
• Sales & Upselling: Recommending products, services, or upgrades to customers to enhance their experience and increase revenue.

FOH Manager - Urban Chic Boutique Hotel

(2020-12 - 2022-01)

• Floor Management: Oversee service flow, manage reservations, and coordinate with the kitchen (BOH) for smooth operations.
• Staff Leadership & Management: Recruit, train, schedule, and motivate FOH staff (servers, hosts, bartenders) to maintain high-quality service.
• Operational Oversight: Manage daily opening/closing procedures, maintain cleanliness, and ensure compliance with safety regulations.

Court Interpreter - Department of Justice and Constitutional Development, Cape Town - Cape Town

(2020-01 - 2020-11)

• Interpreted in criminal, civil, labour court.
• Interpreted in small claims court.
• Consecutive interpreting from source to target language during Court proceedings, pre-trial, consultation, quasi-judicial.
• Carried out sight translation of documents (J88, sworn statements, etc).
• Interpreted non-verbal gestures, dramatization & confessions.

Court Interpreter (Casual Trainee) - Stilfontein Magistrate Court, Stilfontein - Stilfontein

(2019-04 - 2019-10)

• Interpreted in criminal, civil, labour court.
• Elaborated coin words.
• Assisted with reconstruction of Court Records.
• Issued Court Attendance Certificates to members of the public.
• Entered cases in court record book.
• Interpreted in conciliation and arbitration.
• Filed case records

Web Application Developer - Forge Technologies - Cape Town

(2016-06 - 2016-12)

• Knew HTML, CSS, JavaScript, PHP, and other relevant web design coding languages.
• Created and tested applications for websites.
• Presented design specs.
• Worked with graphics and other designers.
• Troubleshooted website problems.
• Maintained and update websites.
• Monitored website traffic.

Waste Management Crew Member - CCT Urban Waste Management, Woodstock Depo - CTN - Cape Town

(2025-06 - 2025-09)

• Waste Collection: Collecting wheeled bins, bags, and bulk items from residential, industrial, or commercial locations.
• Loading Operations: Lifting bins, operating hydraulic lifts, and dumping contents into trucks.
• Safety & Compliance: Adhering to health and safety regulations, wearing personal protective equipment (PPE), and ensuring safe working practices.
• Route Management: Navigating assigned routes, clearing spills, and reporting issues like damaged bins, blocked access, or prohibited waste to supervisors.

Oracle Diploma - Computer Programming - College of Cape Town (2015-01 - 2016-12)

TEFL certificate - English as a Foreign Language - TEFL Professional Institute (2018-05 - 2018-08)

National Certificate (N1) - Engineering Studies - Vuselela FET COLLEGE (Stilfontein Centre for Artisans) (2001-01 - 2001-12)