Phumza Kibido

I am a very organised and productive person with good communication skills. I’m able to work under pressure. Always willing to learn new trends and technologies of the working place.

Call Centre Agent at Webhelp (2020 – 2022)

• Assisting customers on their orders e.g., order cancellation, stock checking, booking services like installation, booking exchanges for damaged or faulty products also booking collection for refunds

Customer Service Advisor at Teleperformance

• Utilities- Assisting customers with Electricity and Gas enquiries,
• Credit their meters, sending requests for meter exchange
• also assisting on how to add credit as we
• with elderly and vulnerable customers.
• Vanquis Bank – worked as back office, updating
• Customer details,sending requested statements, refunding,
• Sending new cards, closing accounts as per customer request,
• Sending letters.

Grade 12 – Thandokhulu High (2013)