Dibuseng Mokoena

Customer service and retail professional with over 5 years of experience in fast-paced environments, including call centres, retail, and administrative roles. Proven ability to exceed sales targets, manage cash handling, and deliver excellent customer service. Currently seeking a higher-paying opportunity in retail, administration, or call centre sectors.

Store Assistant - Luvland

(2021-01)

• Manage daily cash transactions and provide customer service
• Maintain stock control and reporting
• Handle sensitive customer interactions professionally

Administrative Assistant (Internship) - Dupont

(2018-01 - 2019-12)

• Performed document preparation and filing
• Assisted with scheduling and office communication
• Managed office supplies and data entry

Barista - Starbucks

(2017-01 - 2018-12)

• Delivered excellent service in a fast-paced environment
• Handled POS transactions and stock rotation

Insurance Agent - UDM Platinum Life

(2015-01 - 2017-12)

• Met and exceeded sales targets
• Advised clients on suitable insurance policies

Call Centre Agent - Aegis

(2015-01 - 2015-12)

• Handled customer queries and billing issues
• Upsold products and services

N6 - Business Management - Sedibeng TVET College