Compliance Analyst at Yoco (2024-09 – 2025-03)
- Conducted due diligence for 100+ high-risk clients, ensuring FICA and AML compliance.
- Collecting and verifying basic customer data - assessing potential customers for level of risk they bring to the business during onboarding.
- Conducting Anti Money Laundering during client onboarding - analysing and investigating of merchant pertaining to possible name matches against various WATCHLISTS - both SANCTIONS/Crime and PEP.
- Conduct research in respect of various sources (e.g. CIPC, Department of Home Affairs, etc) and compare to client's profile.
Customer service consultant -Call centre at Old mutual finance (2018-07 – 2021-11)
- Handling daily Inbound/Outbound calls with resolving queries and complaints efficiently with regards to their bank cards and loans.
- Assisting customers with account-related questions, balances, statements and updating FICA.
- Retain customer loyalty while initiating processes for collection of payments.
- Follow up on payment commitments and maintain accurate records of transactions.
Customer Service Clerk at Habib Overseas bank (2016-11 – 2017-03)
- Customer onboarding and maintainance
- Obtain and verify all business KYC documents.
- Suspend or unsuspected client's account.
- Maintaining files and records, so they remain updated on FICA and easily accessible
- Verifying Clients information as part of security checks.
Customer Information Consultant at Standard Bank (2014-09 – 2016-06)
- Frontline welcoming of clients and visitors.
- Inform customers about digital banking services
- Telephone answering in a prompt and efficient manner. Noting alldetails from first call to accurately recording messages.
- Assisting customers with the registration and transaction on selfservice channels which is internet banking, cell phone banking and apps.
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives.
Customer Service consultant at Standard Bank (2012-09 – 2014-08)
- Resolve customer queries efficiently and within agreed timelines
- Ensure that the client profiles are FICA compliant.
- Suspend or unsuspected client's account.
- Identify customers' needs and make custom recommendations and cross-sell financial products and services.
- Making transfers and beneficiary payments also assisting with debit order reversals.
Bank teller at Standard Bank (2010-09 – 2012-08)
- Opening and balancing of the till.
- Executed customers transactions, including deposits and cash & withdrawals.
- Prevent financial loss by ensuring accurate calculations.
- Accurately maintained records of each transaction.
