Dineo Monnakgotla
Reliable and customer-driven retail professional
Hire this person
Send a job offer directly to this candidate
About
Reliable and customer-driven retail professional with hands-on experience in stock presentation, shop floor support, customer service, verification, and document handling. Known for attention to detail, professionalism, and the ability to work well under pressure in busy environments. Motivated to contribute to a high-standard, customer-first retail team.
Experience
Shop Assistant at Mr Price Group (2024-11 – Present)
- Assist customers and support a positive shopping experience.
- Replenish and merchandise stock on the shop floor.
- Fold, hang, steam, and present products according to brand standards.
- Maintain fitting rooms, the shop floor, and stockroom in a neat and compliant condition.
- Support stock-loss prevention and health and safety standards.
- Work as part of a team in a busy environment.
- Follow store procedures and maintain professional service standards.
Verification Officer at Invoke Solutions (2021-05 – 2021-07)
- Performed fingerprint authentication and maintained database records.
- Collected and recorded customer information accurately.
- Conducted scanning and ID photography.
- Handled personal information confidentially.
- Supported accurate and professional service delivery.
Plant Operator at Raptosec Logistics/Albany (2020-12 – 2021-04)
- Operated and adjusted equipment according to workplace procedures.
- Performed routine equipment maintenance.
- Followed health and safety procedures.
- Maintained a clean, organised, and safe work environment.
- Worked reliably in an operational and fast-paced environment.
General Worker at Cell C Internet Café (2013-01 – 2014-12)
- Assisted customers with copying, scanning, typing, printing, and emailing.
- Provided front-line customer service in a busy environment.
- Assisted customers with basic computer and document-related tasks.
- Managed customer requests professionally and efficiently.
- Maintained an organised and user-friendly service area.
Education
Higher Certificate in Archives and Records Management – University of South Africa (UNISA) (2024)
Course in HIV/AIDS Care and Counselling – PYC2605 – University of South Africa (UNISA) (2025 – 2025)
Level 3 in Information Technology and Computer Science – Ekurhuleni West College (2018)
Grade 12 (Matric) – Greenlane College (2011)
