Duduzile Doreen Dlamini

My name is Duduzile Doreen Dlamini. I am a hardworking, reliable, and motivated person who enjoys learning new skills and taking on challenges. I work well both independently and as part of a team. I am eager to grow professionally, contribute positively to the workplace, and use my skills to help the company achieve its goals. I am excited about this opportunity and look forward to developing my experience further.

Junior credit controller at Absa Bank (2022-11 – 2022-12)

Responsible for investigating and resolving all queries on debtors account by escalating to the various departments. Ensured that debtors account that those portections are processed timeously and accurately.

• Proactively manage debt collection assigned account.
• Meet call list debtors day set target.
• Handling inbound calls and outbound calls.
• Ensure month-end processing deadlines are met.
• Resolve all outstanding queries from customers on request.
• Comply with all due dates regarding letters that these protections are adhered to.
• Sending statement to debtors on a monthly basis.
• Inbound calls and outbound calls

Collection Agent at African Bank (2022-06 – 2022-11)

• Update clients debtors details on the system
• Holding all queries
• Calling for payment arrangements
• Doing calls settlement discounts
• Handling inbound calls and outbound calls
• Meeting all set target
• Issuing of statement

Junior Credit Controller at Call C (2015-03 – 2020-10)

• Taking inbound calls and outbound calls.
• Updating debtors details
• Recording clients details
• Working with credit vetting team
• Meeting all targets
• Dealing with queries
• Issuing month statement
• Collecting outstanding payment
• Responding to emails

Collection Agent at MMT Attorneys (2011-11 – 2012-11)

• Taking inbound calls and outbound calls
• Dealing with queries
• Collecting on the Absa credit card
• Collecting on the client discounts
• Doing credit raise
• Collecting on outstanding payment

Collection Agent at JDS Group (2009-01 – 2011-02)

• Collecting on arrears for the retail stores
• Making payment arrangements
• Issuing statement

Matric – Zambukuad (2006)

Credit Module Training in Credit Management (2026)