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Experienced IT Leader with 14+ years of progressive experience managing enterprise infrastructure, cybersecurity, cloud platforms, service operations, and technical teams across MSP, SaaS, enterprise, and vendor environments. Proven track record leading multidisciplinary IT teams, managing infrastructure and security operations, driving governance initiatives, and maintaining highly available technology environments supporting large user bases. Strong expertise across Microsoft 365, Azure, networking, endpoint management, identity and access management, cybersecurity, IT service management, vendor management, and operational leadership.

Experienced in developing IT policies, improving security posture, implementing automation, managing critical incidents, and aligning technology strategy with business objectives. Recognized for building high-performing teams, improving operational efficiency, strengthening security controls, and delivering resilient IT environments within regulated and security-conscious organizations.

Head of Technical (Promotion) - TP-Link South Africa - South Africa

(2024-02)

• Owned end-to-end IT operations and service delivery for enterprise and ISP clients across multi-site environments, acting as primary escalation authority for critical incidents and driving root-cause analysis and permanent remediation.
• Directed national technical teams across presales, aftersales, account management, and operations. Managing performance reviews, resource allocation, and workforce planning.
• Managed vendor relationships, technology procurement, and service-level governance – ensuring contractual compliance and cost-effective delivery across hardware, software, and third-party services.
• Led IT security governance and compliance initiatives, aligning threat mitigation controls with client obligations and applicable regulatory requirements.
• Championed continuous service improvement through process optimization, SOP development, and knowledge management frameworks – delivering measurable uplifts in service quality and operational resilience.
• Chaired regular service reviews with senior leadership, presenting IT performance reports, risk posture updates, and forward-looking improvement roadmaps.

Senior Systems Engineer - TP-Link South Africa - South Africa

(2023-09 - 2024-01)

• Designed and delivered enterprise network solutions including firewall configurations, network segmentation, and access control policies across large enterprise and ISP environments.
• Managed complex technical escalations, competitor analysis, and solution development while coordinating with internal departments and vendors to ensure seamless delivery.

Technical Team Lead (Promotion) - Cloudbox

(2022-01 - 2023-08)

• Led and mentored the full NOC/SOC technical support team, overseeing performance management, shift planning, and SLA adherence across managed services environment.
• Owned IT security governance – defining and enforcing security policies, procedures, and service baselines across Microsoft Azure, Office 365, Mimecast, Proofpoint, SentinelOne, Cato SASE, Meraki, Aruba, and Auvik platforms.
• Managed client onboarding, data migration, and service transitions – ensuring compliance with data protection obligations including POPIA, with accurate documentation and seamless technical handovers.
• Served as senior escalation point for major network and security incidents, orchestrating coordinated resolutions across internal teams and third-party vendors to minimize impact and restore services within SLA.
• Implemented process automation via PowerShell scripting and ITSM tooling, reducing manual effort and improving incident response times.
• Maintained ITIL-aligned incident, problem, and change management processes – driving post-incident reviews and continuous service improvement actions.

Senior Systems Engineer - Cloudbox

(2021-09 - 2021-12)

• Delivered senior-level technical support across Microsoft Azure, Office 365, Exchange Online, cloud infrastructure, networks, firewalls, and security platforms for enterprise clients.
• Managed NOC/SOC functions, email filtering (Mimecast / Proofpoint), SentinelOne endpoint protection, Cato SASE, and full incident resolution while maintaining SLA compliance.

IT Operations Team Lead (Promotion) - Dimension Data

(2018-06 - 2021-08)

• Led multi-client IT support functions across large enterprise environments — overseeing service delivery, SLA management, infrastructure monitoring, and high-priority escalation resolution.
• Provided sole dedicated support for C-level executives globally, managing critical incidents with tight SLAs and maintaining senior stakeholder relationships across distributed sites.
• Developed comprehensive SOPs for new implementations and staff training, driving continuous service improvement and measurable uplifts in client satisfaction.
• Administered Active Directory, Group Policy, file servers, Skype for Business, and video conferencing infrastructure while managing project planning and resource coordination.

IT Support Team Leader (Promotion) - Dimension Data

(2017-03 - 2018-05)

• Supervised daily IT operations and technical support teams.
• Managed infrastructure support activities and major incident escalations.
• Mentored technical staff and developed operational procedures.
• Coordinated project planning and resource allocation activities.

IT Support Engineer - Dimension Data

(2016-12 - 2017-02)

• Administered Microsoft Server environments, Exchange 2010 and backup systems.
• Delivered second and third-line technical support.
• Supported infrastructure maintenance and operational continuity.

IT Support Engineer - Murray & Roberts

(2014-04 - 2016-11)

• Delivered enterprise end-user and infrastructure support services.
• Administered Microsoft server environments, print services and collaboration technologies.
• Supported global executive users and major infrastructure projects.
• Assisted with security compliance and technology rollout initiatives.

IT Support Engineer - Orange Street Software

(2012-11 - 2014-03)

IT Support Engineer - Datacentrix

(2011-06 - 2012-10)

IT Support Engineer - CNS Online

(2011-02 - 2011-05)

• Active Directory administration
• Network deployments
• Infrastructure rollouts
• ITSM operations
• Security-focused client migrations
• Server and endpoint administration

IT Systems Engineering - Information Technology - CTU Career Campus