Home Owners (Property) Claims Advisor - Standard Insurance Limited
(2023-11 - 2026-02)
- Captured and managed junior and complex claims while consistently updating clients.
- Managed the claim workflow through our work system
- Managed post-claims authorisation administration according to business requirements.
- Answered telephonic and email queries from customers, service providers, and stakeholders.
- Adhered to the business complaints/compliments management process.
- Managed telephonic systems.
- Dealt with claims and referred appropriately to assessors/loss adjustors.
Business Claims Consultant - Miway Insurance
(2022-09 - 2023-06)
- Built relationships with clients and Brokers through active listening and constant communication.
- Captured and managed junior and complex claims while consistently updating clients.
- Verify and validate all documents under the policy cover and approve or reject claims within delegated authority.
- Collaborated with investigators to provide and achieve fast feedback to clients.
- Evaluated employee skills and knowledge regularly to provide hands-on training and monitored individuals with lacking skills.
- Exceeded goals through effective task prioritisation and strong work ethic.
- Maintained high standards of customer service by building relationships.
- Provided excellent service to clients by addressing issues, answering questions, and providing feedback.
- Responded to customer calls on the same day to swiftly resolve issues at hand.
- Reviewed questionable claims by conducting interviews with claimants to correct omissions and errors.
Claims Consultant & 2IC - King Price Insurance
(2016-05 - 2022-08)
- Captured/registered both complex vehicle and non-vehicle claims and authorised within my mandate
- Kept both clients and Brokers updated on claims.
- Ensured adherence to legal procedures when processing a claim.
- Managed the claim workflow through our work system
- Handled administration and follow ups concerning claims.
- Identified solutions to enhance cost effectiveness and increase operational efficiency.
- Maintained high standard of quality.
- Managed own diary.
- Presented claims in claims' meetings.
- Validated claims within set turn-around time targets.
- Allocated claims to team members.
- Drew stats for the team.
- Handled claims' pending list for the team and cost all the team's claims.
- Handled complaints from clients by identifying the problem and solving it and revert back to clients.
Office Manager - Department of Limpopo Provincial Treasury
(2014-08 - 2016-03)
- Assisted in preparation of draft replies and comments on behalf of the Senior Manager.
- Checked errors on submissions before the Senior Manager recommends.
- Controlled incoming and outgoing documents from various departments and directorates to/from the Head of Department by electronic/paper tracking system.
- Coordinated activities of personnel provisioning, organisational development, and PMDS sub-directorates.
- Coordinated the human resource management helpdesk.
- Diarised meetings, prepared agendas and took minutes.
- Ensured the security profile and classification of documentation and information related to the office.
- Kept track of all tasks delegated to the Senior Manager by his superiors.
- Made arrangements for workshops and prepared venues for meetings for the human resource team.
- Made follow ups with colleagues/HRM officials on deadlines on behalf of the Senior Manager.
- Managed and maintained the confidential information in the office.
- Managed leaves, and ensured that all applications for the leave of absence were duly approved.
- Managed the directorate's budget.
- Managed the electronic/ paper diary of the Senior Manager.
- Organised travel and preparing complex travel itineraries.
Office Assistant to the Accounting Officer - Department of Limpopo Provincial Treasury
(2012-04 - 2014-08)
- Arranged meetings with both internal & external stakeholders on behalf of the Accounting Officer.
- Booked meetings and meeting venues.
- Collected personnel files from the various departments,
- Compiled ministerial reports on behalf of the Accounting Officer.
- Controlled incoming and outgoing documents from various departments and directorates to/from the Administrators or the Head of Department.
- Diarised meetings, prepared agendas and took minutes.
- Drafted and monitored of disciplinary hearing schedules.
- Drafted charges.
- Liaised with staff.
- Made arrangements for workshops and prepared venues for meetings.
- Managed and maintained the confidential information in the office.
- Managed and reviewed filing and office systems.
- Managed Itinerary bookings for various initiators attending the disciplinary hearings.
- Managed the diary and compiled presentations for the Accounting Officer.
- Managed the team's subsistence and travel claims.
- Opened and maintained files for the Accounting Officer.
- Organised travel and prepared complex travel itineraries.
Experiential Learner (Human Resource Development) - Department of Limpopo Provincial Treasury
(2012-02 - 2012-04)
- Coordinated experiential learning programmes.
- Facilitated and updated the database for bursary holders.
- Facilitated internal and external learning programmes.
- Facilitated registrations and processed payments to suppliers and institutions.
- Facilitated skills and developments training within the department.
- Facilitated termination of internship programmes.
- Liaised with the institutions of higher learning.
- Managed placements of bursars and internship projects.
Claims Consultant - Auto & General Insurance
(2008-04 - 2009-12)
- Administered claims.
- Authorised payments to suppliers and repairers.
- Ensured adherence to legal procedures when processing a claim.
- Finalised claims.
- Managed own diary.
- Met turnaround time.
- Registered both vehicle and non-vehicle claims.
Policy Services Consultant - Auto & General Insurance
(2006-12 - 2008-03)
- Added value to clients through assurance of adequate coverage.
- Advised clients on existing cover.
- Amended clients' policies.
- Provided accurate information to clients and brokers.
- Registered claims.
- Up-sold value-added products.
Message Centre Consultant - Auto & General Insurance
(2005-11 - 2006-11)
- Allocated messages to relevant consultants.
- Assisted clients by directing them to the right consultants.
- Handled quotes for the Wheel Catalogue magazine.
- Made sure that clients got brilliant service from me at first hand.
- Retrieved messages from the Audix and distributed them to various consultants.
- Trained new message centre consultants.
Admin/Office Management & Data Capturer - Johannesburg Metropolitan City Council
(2004-09 - 2005-02)
- Arranged meetings and prepared agendas for various meetings.
- Assisted in advertisement of posts.
- Attended to clients of the Deputy Director.
- Captured advertisement circulars and recommendation reports.
- Managed the diary of the Deputy Director.
- Sat in interviews as an assistant scriber.
- Set up meetings for human resources and OPCAR.
- Typed letters, reports and compiled statistical summaries.
- Verified qualifications of recommended candidates.
