Emily Maistry

Ambitious, hardworking, and dedicated professional with experience in security operations, CCTV monitoring, accounts administration, and junior management within reputable security companies. Skilled in control room operations, surveillance monitoring, incident reporting, client liaison, accounts administration, and team coordination. PSIRA registered with a strong commitment to professionalism, accuracy, and operational efficiency.

Able to work effectively under pressure while maintaining high standards of service delivery. Eager to contribute positively and add value within a progressive organisation

Administrative Support / Accounts Administrator / Control Room Operations - PRO SECURE

(2016-09)

• Collections on unpaid and rejected accounts
• Processing invoices and debit loading
• Daily sales tracking and reporting
• Fuel usage monitoring and reporting
• Issuing and reconciling petty cash
• Handling client queries and customer support
• Retaining clients through cancellation management
• Processing and loading contracts
• Compiling incident and operational reports
• Providing administrative and technical support
• Assisting management with reports and presentations
• Handling customer complaints and client communication
• Responding to emails and operational requests
• Processing FTTS actions and updates
• Coordinating staff and operational activities
• Conducting daily audits and maintaining records
• Assisting with staff leave administration and replacements
• Supporting daily control room and operational functions
• Maintaining accurate operational documentation
• Assisting with general office administration and coordination

Guarding Controller / Alarm Operator / Guarding Administrator - KZN VIP PROTECTION SERVICES

(2012-01 - 2016-08)

• Booking staff and resources on and off duty
• Conducting hourly site reports
• Monitoring and processing alarm activations
• Compiling incident reports
• Dispatching armed response
• Employing security officers
• Assisting in CCMA matters
• Assisting payroll administration

Secondary School - Greenbury Secondary School (2007 - 2011)

Professional Certificate - Dahua Professional Certificate Training in DSS Software - PRO SECURE