Enricho Johnson

Technical Support Engineer with hands-on experience in Postilion payment processing environments. Skilled in incident resolution, transaction analysis, production support, system monitoring, and root-cause investigation. Proficient in analysing logs, traces, and SQL data to diagnose and resolve complex payment system issues. A proactive and detail-oriented professional committed to delivering reliable solutions and maintaining high availability of critical services.

Data Centre Operator at Ecentric Payments Systems (2014-04 – 2017-01)

• Monitor all real-time systems and BackOffice processes
• Monitor all file movements for all clients
• Configure new stores on ReconAssist
• Monitor hardware of servers in our three data centres via PRTG (CPU, RAM, Disk space utilization)
• First point of contact and investigation for incidents internally and externally (First line support)

Operations Team Lead at Ecentric Payments Systems (2017-02 – 2022-10)

• Drive delivery through pro-active leadership, team co-ordination, strong communication and positive influence.
• On the job training and knowledge sharing to all Command Centre staff.
• Work and communicate closely with clients to ensure they are always updated
• Facilitate daily meetings and manage daily tasks
• Documentation – make sure all Process documents are up to date

24/7 Technical Engineer at Stanchion Payment Solutions (2022-11 – 2023-12)

• Daily monitoring of the Postilion payments environment as well as First line support and dealing with issues as they occur.
• Configuring New Stores, PEDS, BINS, Sink and Source Nodes
• Troubleshoot PEDS
• Third party escalations
• Investigation of transactions using Trace Logs, Back Office Portals or SQL Databases.
• Monitoring of SQL jobs
• Training new employees
• Management of incidents on Service desks

Senior Technical Engineer at Stanchion Payment Solutions (2023-12 – Present)

• Handling of day-to-day incidents and requests for information / basic transaction queries
• Provide a stop-gap for incidents from reaching the Technical Lead
• Assist with problem-solving and information gathering (traces/ log files etc)
• Technical support for Postilion environments
• Assist the Technical Lead with the day-to-day management of the customers' environments including production implementation
• Early identification of issues
• Recurring changes – such as the configuration of new stores/Terminals and BINs.
• Proactively monitor the Postilion and POS environment
• Creating rudimentary processes for use in day-to-day incident management
• Documentation and contributing to the Knowledge base
• Document change controls
• Analysis of environment and issues – trends analysis
• War room attendance – ad hoc
• After-hour support calls – ad hoc

PC Support Certificate – Damelin College (2012-01 – 2012-12)

PC Engineering – Damelin College (2013-01 – 2013-12)

Introduction to T-SQL Querying – MasterGradeIT