Technical Support engineer
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I am cisco certified, 6 years technical experience (Hands on, desktop, helpdesk, remote and operations support). 3 years Team lead experience, 7 years customer service experience working major household clients that serices RSA and banks. ISP and third party vendors client liasing, i worked on numerous service sesks (Manage engine service desk, zendesk, clarify, spice works) Network and wifi understanding, payment card processing for switching companies and in depth experience with various cards and card payment methods. Excellent remote support experience that matches independant and analytical thinking which i can resolve a end user in a first call resolution as one of my strenghts.
Infrastruture reporting, monitoring, server experience and currently admin for a host of companies managing devices/network along with admin credentials for Avast antivirus.
I am cisco certified, 6 years technical experience (Hands on, desktop, helpdesk, remote and operations support). 3 years Team lead experience, 7 years customer service experience working major household clients that serices RSA and banks. ISP and third party vendors client liasing, i worked on numerous service sesks (Manage engine service desk, zendesk, clarify, spice works) Network and wifi understanding, payment card processing for switching companies and in depth experience with various cards and card payment methods. Excellent remote support experience that matches independant and analytical thinking which i can resolve a end user in a first call resolution as one of my strenghts.
Infrastruture reporting, monitoring, server experience and currently admin for a host of companies managing devices/network along with admin credentials for Avast antivirus.
I am cisco certified, 6 years technical experience (Hands on, desktop, helpdesk, remote and operations support). 3 years Team lead experience, 7 years customer service experience working major household clients that serices RSA and banks. ISP and third party vendors client liasing, i worked on numerous service sesks (Manage engine service desk, zendesk, clarify, spice works) Network and wifi understanding, payment card processing for switching companies and in depth experience with various cards and card payment methods. Excellent remote support experience that matches independant and analytical thinking which i can resolve a end user in a first call resolution as one of my strenghts.
Infrastruture reporting, monitoring, server experience and currently admin for a host of companies managing devices/network along with admin credentials for Avast antivirus.
