Ethan Wilson

Dedicated customer service professional with experience in call centre operations and AI data annotation. Proven ability to handle high-volume interactions, resolve customer issues efficiently, and meet performance targets. Strong communicator who performs well under pressure and delivers consistent, high-quality service.

Call Center Agent at CCI (CareerBox) (2023-02 – 2023-06)

• Handled 60–80 inbound calls daily, assisting with customer queries and bookings
• Achieved 85%+ first-call resolution while maintaining high customer satisfaction
• Maintained 95%+ accuracy in capturing and updating customer information
• Consistently met KPIs including AHT and 90%+ QA scores

Call Center Representative at Teleperformance SA (2024-03 – 2024-11)

• Annotated and processed 1,000+ data items weekly across video, audio, and text
• Maintained 95–98% accuracy following strict project guidelines
• Performed quality checks to ensure consistency and reliability of datasets
• Met daily productivity targets in a fast-paced, high-volume environment

Call Center Representative at Concentrix (2025-03 – 2025-07)

• Managed 50–70 inbound calls per day, assisting with account and service queries
• Resolved 80%+ of customer issues on first contact
• Maintained AHT within 4–6 minutes while ensuring quality service
• Consistently achieved performance targets across quality and efficiency metrics

Matric – Vredenburg High School (2022)