Evariste Kazadi

Resourceful, detail-oriented Technical Specialist with extensive experience in hardware/software diagnostics, component-level troubleshooting, and customer-facing support. Adept at breaking down technical concepts into clear, step-by-step instructions for clients. Seeking to leverage strong problem-solving skills, multilingual communication capabilities, and customer service expertise in a Technical Support / Call Centre Agent role.

Managing Director & Technical Lead at HOME APPLIANCES REPAIR (Pty) Ltd (2024 – Present)

• Deliver comprehensive technical support and diagnostic evaluations for electronic devices and appliances.
• Communicate directly with customers to identify technical faults, explain resolution procedures, and set expectations.
• Maintain meticulous service records, job cards, formal quotations, and digital invoices.
• Achieve consistently high customer satisfaction ratings through rapid diagnostic turnaround and accurate repairs.

Security & Access Officer at Student Residence / Logistics Sector (2022 – 2024)

• Managed high-volume access control, handled tenant inquiries professionally, and resolved on-site issues calmly.
• Demonstrated composure and effective communication under high-pressure and critical conflict situations.
• Logged detailed daily activity reports and incident documentation with high accuracy.

Customer Service & Operations Assistant at Hospitality & Food Services (2020 – 2022)

• Provided fast, friendly, and efficient customer support in high-volume, fast-paced operational environments.
• Resolved customer complaints promptly, ensuring compliance with service quality standards.

National Senior Certificate (Grade 12)