Oscar Fortune
Application Support Specialist
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About
Experienced and dedicated Application Support and Infrastructure Monitoring Specialist with over 15 years of hands-on experience supporting enterprise applications, leading NOC teams, and enhancing systems performance. Proven track record in implementing automation workflows, writing SQL scripts, and managing both on-premise and cloud environments (Azure). Certified in ITIL v4 and Microsoft T-SQL, with a deep understanding of IT operations in financial and payment systems industries.
Experience
Application Support Specialist - Sanlam Private Wealth - Cape Town, South Africa
(2023-11)
Contract position
- Built workflow reports on ticketing system for automated onboarding and offboarding processes.
- Implemented capabilities and entities for Portfolio Managers to streamline operations.
- Monitored automated systems; applied manual interventions where needed.
- Logged and escalated incidents while ensuring effective end-user communication during outages.
- Executed critical SQL scripts for offshore reporting and operational tasks.
- Conducted month-end batch runs (portfolio holdings) and tested production servers during maintenance and OS upgrades.
NOC Team Lead - Ecentric Payment Systems - Cape Town, South Africa
(2017-02 - 2023-02)
Contract position
- Managed and mentored a team of NOC operators across shifts.
- Configured and troubleshooted Azure-hosted client servers.
- Supported and maintained client infrastructure including Point of Sale (POS) systems.
- Conducted daily standups and RCA meetings with executives.
- Handled ticket workflows and escalations via ManageEngine.
- Assisted with 3D Secure integration support for ecommerce clients.
Command Centre Operator - Easypay Net1 Ltd - Cape Town, South Africa
(2005-08 - 2017-01)
- Monitored critical financial systems in 24/7 NOC environment.
- Provided 1st line support, executing batch jobs on Linux servers and monitoring system health.
- Managed incident lifecycles: diagnosis, logging, escalation, and resolution.
- Maintained core infrastructure aligned with SLAs.
- Supported various monitoring platforms: PRTG, Realtime, Prognosis.
- Delivered proactive client communication and service continuity.
Education
Matric - Grade 12 - Grassy Park High School (2002)
