Faried Bosch

Organised and proactive Workplace Operations, Administration and People Support Professional with experience in management support, employee engagement, onboarding coordination, training support, stakeholder communication, workflow management and compliance administration. Proven ability to coordinate people, processes and operational activities in fast-paced environments while maintaining high standards of service, organisation and professionalism. Recognised for strong communication skills, attention to detail, ownership, problem-solving ability and a customer-centric approach.

Holds a Bachelor of Laws (LLB) degree together with professional certifications in payroll, benefits and workplace compliance.

Financial Assessor / Management Support (Deputy Team Leader) - INTELLIGENT DEBT MANAGEMENT (CONFLUENT)

(2024-01)

• Support day-to-day operational coordination and workflow management within a high-volume environment.
• Assist management with reporting, planning, team coordination and operational support activities.
• Coordinate onboarding, coaching and training support initiatives for new and existing team members.
• Schedule and support training sessions, meetings and knowledge-sharing activities.
• Act as a liaison between team members, management and support departments to facilitate effective communication.
• Support employee engagement and team morale initiatives.
• Review and verify documentation for accuracy and compliance.
• Maintain accurate documentation, records and operational reports.
• Investigate and resolve operational queries and escalations.
• Contribute to process improvement initiatives.
• Ensure adherence to policies and compliance requirements.

Customer Service & Training Support Specialist - TELEPERFORMANCE SOUTH AFRICA

(2022-01 - 2024-12)

• Managed high-volume customer interactions.
• Supported onboarding, coaching, and training.
• Assisted with training logistics and attendance tracking.
• Worked with management to improve performance.
• Maintained records and communication logs.
• Supported quality improvement initiatives.
• Participated in engagement initiatives.
• Handled escalated queries professionally.

Customer Service Advisor - EXL SERVICE SOUTH AFRICA

(2021-01 - 2022-12)

• Delivered customer support in a fast-paced environment.
• Maintained accurate records.
• Collaborated to achieve objectives.
• Demonstrated communication and problem-solving skills.

Administrative Support / Programme Coordinator - DEPARTMENT OF SOCIAL DEVELOPMENT

(2019-01 - 2021-12)

• Provided administrative and programme support.
• Coordinated stakeholder communications and meetings.
• Managed documentation and reporting.
• Supported service delivery initiatives.
• Ensured compliance with procedures.

Bachelor of Laws - LLB - University of the Western Cape (2021-12)