Firdous Gabier

Dynamic and results-oriented Store Manager with broad experience in retail operations, Customer services and account administration. Skilled at leading teams, improving operational processes, and delivering strong customer experiences.

Background includes customer account management with RCS/BNP Paribas, classroom support, and retail store management at Vida e Caffe. Reliable organized and committed to coaching staff and achieving store performance targets.

Store Manager - Revive

(2025-01 - 2026-12)

• Oversee the daily operations of the store to ensure smooth and efficient workflow
• Manage stock control, including receiving stock, stock books, inventory checks, and minimizing stock losses
• Handle cash-ups, banking and ensure financial records and reconciliation
• Supervise and support staff, ensuring high standards of staff performance, productivity, and customer service
• Monitor staff attendance, conduct performance feedback and address workplace issues professionally
• Ensure the store complies with company policies, health standards and operational procedures
• Provide knowledgeable assistance to customers regarding herbal products, promoting sales and customer satisfaction
• Maintain clean and organized and professional working environment

Store manager - Vida e caffe

(2025-01 - 2025-12)

• Oversee daily store operations including staff management, opening/closing procedures and cash handling
• Coach and develop team members to maintain high service standards and consistent customer experience
• Manage stock control processes and coordinate with suppliers to ensure product availability and minimize losses
• Implement store routines and checks to ensure compliance with company policy and health and safety standards

Classroom Assistant - Strand Moslem Primary School

(2021-01 - 2025-12)

• Support classroom teachers with lesson preparation, supervision and in-class learning support for learners
• Worked one-on-one with students needing additional assistance and helped maintain classroom discipline and routines
• Assisted with administrative tasks, grading and record-keeping to support smooth daily operations

Customer Account Administrator - BNP Paribas (trading as RCS)

(2012-01 - 2018-12)

• Managed customer loan accounts by handling queries, processing applications and resolving account-related issues
• Communicated loan terms, repayment schedules and arrears information clearly and professionally to customers
• Maintain accurate customer records and collaborated with internal teams to support collections and account administration

National Senior Certificate - Gordon High School (2002-01 - 2007-12)