Fortune Baloyi

Highly organized and results-driven professional with experience in administration, customer service, sales, and media coordination. Recognized for exceptional attention to detail, strong organizational and time management skills, and the ability to effectively prioritize tasks in fast-paced environments. A proactive and dependable team player with excellent communication and problem-solving abilities, committed to delivering high-quality work, maintaining accuracy, and supporting efficient business operations.

Credit Legal Specialist at Wealthtec Services (2025-06 – 2026-01)

• Made outbound calls to approximately 400 clients daily within a high-volume, target-driven environment, consistently meeting sales and performance targets
• Assessed and interpreted clients' credit profiles to identify inaccuracies, discrepancies, and unlawful listings on credit reports
• Advised clients on their rights under the National Credit Act (NCA), translating complex credit and legal terminology into clear, accessible guidance
• Offered tailored credit solutions based on individual client circumstances and financial standing
• Managed end-to-end credit dispute processes, liaising with credit bureaus and creditors to resolve disputes and remove incorrect listings
• Maintained accurate case records and tracked dispute progress across multiple client files simultaneously

Sales Agent / Client Engagement Agent at Halouw Makeup Academy (2024-07 – 2025-06)

• Engaged prospective students telephonically and in person, presenting course offerings and guiding them through enrollment
• Consistently met sales and enrollment targets within a competitive, performance-driven environment
• Built and maintained strong client relationships from initial enquiry through to enrollment
• Provided tailored course recommendations based on each client's interests and goals
• Handled client queries, objections, and follow-ups to maximise conversion rates

Office Manager at Dr. Zungu General Practice (2021-01 – 2024-05)

• Managed the full administrative operation of a busy general practice, ensuring smooth daily functioning for both practitioner and patients
• Coordinated patient scheduling, appointment bookings, and diary management to optimise doctor availability
• Maintained accurate patient records and files, ensuring confidentiality and compliance with medical recordkeeping standards
• Handled billing, invoicing, and medical aid claims administration, liaising with medical schemes to resolve queries
• Managed correspondence, telephone enquiries, and front-desk operations as first point of contact for patients
• Oversaw stock control and ordering of medical and office supplies, liaising with suppliers and pharmaceutical reps

Media Supervisor at Rivers of Living Waters Ministries (2018-06 – 2020-03)

• Oversaw the planning and execution of audio-visual production for services and events, ensuring high-quality sound and broadcast standards
• Supervised a media team, coordinating rosters and responsibilities across sound, camera, and livestream operations
• Managed livestreaming and recording of services, ensuring reliable broadcast to a wider congregation and online audience
• Maintained and troubleshot media equipment, minimising downtime during live events
• Coordinated media content scheduling and archiving of recorded services for future use

Sales Representative at Longrich Bioscience (2017 – 2018)

• Sold a diverse range of healthcare and beauty products, consistently meeting sales targets throughout tenure
• Delivered polished, persuasive product presentations to clients, articulately explaining product benefits and applications
• Coordinated end-to-end order fulfilment, ensuring accurate and timely delivery of products to clients and buyers
• Handled clients' confidential information with strict discretion and professionalism
• Built and sustained strong client relationships through excellent verbal communication

Bachelor of Science in Computing – University of South Africa (2021)

Matric – Soshanguve Secondary School (2015)