Fulufhelo Mkhwebani

Customer Service Specialist with nearly 24 months of experience in the financial services industry. Experienced in handling high volumes of inbound and outbound customer interactions, resolving enquiries, promoting financial products, processing customer requests, and delivering exceptional service in a target-driven environment. Skilled at building customer relationships, resolving complaints, identifying customer needs, and consistently meeting performance objectives.

A confident communicator with strong telephone etiquette, active listening, problem-solving, and sales skills. Eager to contribute to a dynamic contact centre by delivering outstanding customer experiences and achieving business goals.

Branch Consultant at Finbond Supreme Finance Pty Ltd (2025-01 – Present)

• Managed inbound and outbound customer calls, providing professional, accurate, and timely assistance.
• Promoted and recommended suitable financial products based on customer needs.
• Assisted customers with product enquiries, account-related requests, applications, and service queries.
• Resolved customer concerns efficiently while maintaining a high standard of customer satisfaction.
• Accurately captured customer information and maintained confidential client records.
• Processed customer transactions and applications in accordance with company procedures and compliance requirements.
• Achieved daily and monthly service and sales targets within a fast-paced environment.
• Worked collaboratively with colleagues to improve customer experience and operational efficiency.

Branch Manager at Finbond Supreme Finance Pty Ltd (2024-01 – 2025-12)

• Enforced compliance with internal lending policies, executive management directives, and regulatory frameworks.
• Managed branch credit risk profiles by maintaining National Credit Act (NCA) lending and display standards.
• Structured and executed strategic sales and marketing plans to optimize branch operational performance.
• Oversaw training facilities and personal development programs for all branch personnel.
• Handled advanced operational decision-making, conflict resolution, and internal collection protocols

Store Manager at Footgear Pty Ltd (2022-01 – 2024-12)

• Headed comprehensive daily store operations, inventory management, and staff performance structures
• Formulated and allocated daily, weekly, and monthly sales targets paired with staff budget tracking.
• Standardized store cash flow management frameworks and cash declaration procedures.
• Coordinated unit rotational counts to achieve precise inventory tracking and minimize stock shrinkage.
• Formed robust supplier connections and resolved elevated customer care escalations.

Supervisor at Footgear Pty Ltd (2021-01 – 2022-12)

• Controlled stock receiving and dispatch routines, managing incoming stock waybills and orders.
• Maintained meticulous administrative logs alongside internal occupational health and safety standards
• Audited stock discrepancies and generated shrinkage reports to improve inventory accuracy.

Sales Generator at Footgear Pty Ltd (2020-01 – 2021-12)

• Handled front-end till point responsibilities and secured cash transactions with high precision.
• Engaged prospective customers utilizing advanced sales techniques to drive revenue.
• Provided premium guest support and customer care to promote client retention.

Matric – Leondale High School (2015-12)

Short Course in End-User Computing Skills & Graphic Design – GCRA (2018-12)

Short Course in Workplace Readiness Programme – GCRA