Karabo Madiba

Customer-focused Call Centre Consultant seeking to leverage strong communication and problem-solving skills to deliver exceptional service. Eager to contribute to a positive customer experience and build lasting relationships. Proven ability to handle targets efficiently and resolve issues with empathy. Dedicated to exceeding customer expectations and fostering loyalty.

Contact Centre Consultant - Consulta Research

(2011-09 - 2014-06)

Outbound Call Centre

• Conducted 60+ outbound telephonic surveys daily, consistently meeting targets
• Capture complements or complaints with accuracy using database systems professionally and escalated issues according to procedure

Admin Assistant - Umvelinqangi Safespace

(2022-04 - 2023-07)

• Document preparation, filing, and confidential client record-keeping
• Responded to phone and email enquiries, providing customer service to community members
• Assisted with data collection

Peer Educator - City Of Tshwane

(2026-04)

• Deliver health education and peer support to community members with professionalism and empathy
• Maintain accurate records and documentation of outreach activities and client interactions
• Collect and report data to supervisors or local stakeholders to support program goals
• Handle sensitive information with confidentiality and adhere to organizational policies

Senior Certificate, Matric - Tselatshweu School (2017-07 - 2018-07)

Office Administration - Get On (2018-08 - 2018-11)