Call Center Agent - Ccd Couriers
(2019-02 - 2022-08)
- As an agent my duty is to answer calls from customers who want to make delivery arrangement for their products
- Respond to enquiries and provide general information around the product
- Abiding/ Upholding FICA set laws, furthermore advising clients accurately on required documents in order to be FICA complaint
- Resolving customer's determining the root cause of the problem thereafter selecting the best solution to resolving complaint
Administrator - Ccd Couriers
(2022-01 - 2022-08)
- Preparing, Organizing and storing information in paper and digital form
- Dealing with queries on the phone end by email
- Running reports to the bank
Shopper specialist - Merchants- Instacart
(2023-04 - 2023-09)
- Assist Shoppers
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Troubleshooting
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative target
Contact centre banking consultant - Nutun
(2023-09)
- Provides customer service and support for a bank
- Respond to enquiries and complaints from customers and help them resolve their banking problems
- Educating and providing troubleshooting for online banking
