Gauta Nkwe

IT Systems Engineer with 4+ years of experience delivering technical support, network administration, and cloud infrastructure services across corporate, education, and IT services sectors. Proven ability to manage Active Directory and Azure AD environments, monitor infrastructure health through RMM tooling, and maintain security compliance across endpoints using Microsoft Defender, Intune, SCCM, and BitLocker. Skilled in Windows OS deployment, network switching, wireless connectivity, and Microsoft 365 automation via Power Automate and SharePoint.

System Engineer - IPT Holdings - South Africa

(2025-03)

• Maintain the organisation's Google Platform environment, ensuring consistent access and functionality for end users.
• Troubleshoot LAN and Wi-Fi connectivity issues, restoring network access quickly to minimise disruption to business operations.
• Monitor servers and devices using N-able RMM tooling, proactively identifying issues before they affect end users.
• Apply security patches and manage antivirus deployment across the environment to maintain endpoint compliance.
• Log incidents and resolutions in line with standard operating procedures (SOPs), supporting consistent service delivery and audit traceability.
• Create, disable, and modify Active Directory user accounts, including password resets and permission changes, to support secure and efficient user account lifecycle management.

IT Support Engineer - Netsec Technologies

(2024-10 - 2025-03)

• Maintained and monitored system functionality and the Google Platform, ensuring reliable day-to-day operations.
• Created and managed system permissions and user accounts, supporting secure access control across the business.
• Installed, configured, and maintained operating systems and applications across the environment.
• Configured and troubleshot network devices, including routers and switches, to maintain stable connectivity.
• Supported onboarding of new employees by setting up workstations and accounts, ensuring a smooth first-day experience.
• Diagnosed and resolved hardware, software, and network issues, reducing downtime for end users.

IT Support Engineer (Contract) - Optisystems

(2023-11 - 2024-10)

• Maintained SLA performance by responding promptly to service issues in a time-sensitive operational environment.
• Maintained Azure Active Directory for the site, managing identities and access in a cloud-based environment.
• Created and managed system permissions and user accounts to support secure, well-governed access.
• Built and maintained Power Automate workflows to streamline repetitive administrative processes.
• Created and managed SharePoint sites, supporting document collaboration and information governance across teams.

IT Support Engineer - ADvTECH Schools — Beginning 2 End Technologies

(2022-07 - 2023-10)

• Installed, upgraded, supported, and troubleshot Windows OS, authorised desktop applications, hardware, and peripheral equipment across school sites.
• Coordinated and executed preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
• Managed the equipment lifecycle — returning defective units to inventory, documenting repairs, and maintaining spare parts stock levels.
• Monitored, troubleshot, and restored network services for teachers' and learners' devices, minimising disruption to teaching time.
• Maintained SLA performance by responding on time to service issues and maintaining Active Directory for the site.
• Held responsibility for asset control and acted as liaison between Group IT and school administrators/managers.
• Ensured devices remained compliant across SCCM, Microsoft Defender, Power BI, BitLocker, and Windows Compliance platforms.
• Served as escalation point for new IT staff and supported onboarding/induction for incoming team members.

Service Desk Agent - Gijima

(2020-01 - 2021-06)

• Maintained SLA performance across a high-volume service desk environment.
• Categorised and recorded reported queries, providing effective first-line solutions.
• Supported problem identification, advising users on appropriate next steps ahead of escalation.
• Monitored issues from initial report through to resolution and escalated unresolved problems to higher-level support when required.

Diploma - Information Technology in Network Management

National Certificate - Information Technology — System Support (NQF Level 5)