Gee Mokoena
IT SUPPORT TECHNICIAN | DATA CAPTURE | CUSTOMER SERVICE
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About
IT Support Technician with a Diploma in Information Technology and hands-on experience providing first-line technical support in a school environment. Skilled in Windows installation and troubleshooting, desktop and laptop support, printer setup, software maintenance, basic networking, user account support and NComputing thin clients. Additional experience in data capture, quality control, frontline customer service and working with confidential government records.
Reliable, detail-oriented and customer-focused, with strong communication and problem-solving abilities.
Experience
INDEXER (DATA CAPTURE) - Department of Home Affairs
(2022-12 - 2026-03)
- Captured and processed official documents with a strong focus on accuracy, completeness and data integrity.
- Performed quality control on certificates and maintained accurate digital records in government systems.
- Provided frontline customer service and assisted clients with queries and applications.
- Followed data-protection requirements and departmental procedures when handling sensitive records.
GENERAL WORKER - Eastplats Mine
(2021-06 - 2022-06)
- Supported day-to-day operational activities and followed workplace procedures and safety requirements.
GENERAL WORKER - AME Telecoms
(2020-07 - 2020-12)
- Assisted with cable connections and interlinks for solar installations.
- Supported installation activities while working as part of a team and following technical instructions.
MARKETING AGENT - Matlou Funeral Services
(2020-02 - 2020-06)
- Engaged with clients to promote services and build positive customer relationships.
JUNIOR IT SUPPORT TECHNICIAN - Malatse Motsepe Secondary School
(2018-01 - 2019-01)
- Provided first-line IT support to staff and students for hardware, software and network-related issues.
- Installed, configured and maintained Windows operating systems, software applications and network printers.
- Created and managed user accounts and connected NComputing thin-client devices to the school network.
- Performed troubleshooting and preventative maintenance to reduce system downtime.
- Provided basic computer training and technical guidance to staff and students.
Education
Diploma - Information Technology – System Development - Richfield Graduate Institute of Technology (2015 - 2017)
Grade 12 Certificate - Malatse Motsepe Secondary School
