Gift Kgomotso

Dynamic professional with a proven track record at EWSETA, excelling in problem-solving and customer service. Known for fostering teamwork and collaboration, I enhanced operational efficiency and improved client satisfaction through effective communication and organization. Proficient in Microsoft Office, I thrive in fast-paced environments while maintaining a positive attitude.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a hardworking and organised Administrative and Receptionist professional with strong communication, customer service, and organisational skills.

I am experienced in handling calls, welcoming visitors, managing appointments, maintaining records, and providing general administrative support. I am reliable, professional, detail-oriented, and able to work well independently or as part of a team. I am eager to contribute my skills and provide efficient support to your organisation.

Learning Programme Admin Supporter - Energy and Water SETA (EWSETA)

(2024-09 - 2026-08)

A Learning Programme Administrator at EWSETA mainly provides the administrative support needed to make sure learning programmes run properly. EWSETA's programmes include learnerships, internships/WIL, apprenticeships, skills programmes and artisan-related training.

• Capture and maintain learner information — registrations, personal details, programme information and supporting documents.
• Keep records and databases updated and make sure learner/project files are complete.
• Assist with programme implementation by coordinating paperwork and administrative processes between EWSETA, learners, employers and training providers.
• Monitor learner progress and follow up on outstanding information or documentation.
• Assist with attendance, completion and results records.
• Process and track programme documentation, including agreements and other required forms.
• Support monitoring and evaluation (M&E) by collecting information and documentation showing that training is taking place according to the implementation plan. EWSETA uses M&E to identify delays and quality/compliance problems.
• Communicate with stakeholders such as training providers, employers and learners.
• Assist with reporting — compiling information and preparing reports for the Learning Programmes team.
• Help with certification/completion processes, where applicable. EWSETA issues certificates for its registered learnerships, while artisan certification is handled through NAMB.
• Follow EWSETA policies and regulatory requirements, including requirements connected to the Skills Development Act, SAQA and QCTO.

Receptionist - Drake International - Bedfordview, South Africa

(2021-03 - 2023-10)

• Welcome clients, candidates and visitors.
• Answer and transfer telephone calls professionally.
• Respond to enquiries and direct people to the correct consultant.
• Maintain a professional reception area.
• Provide good service to candidates and clients.
• Filing and maintaining records.
• Preparing letters, reports, CVs, proposals and meeting minutes.
• Capturing information accurately.
• Maintaining registers and office records.
• Assisting with general office administration.
• Receiving and assisting candidates.
• Maintaining candidate files.
• Scheduling interviews and assessments.
• Posting vacancies.
• Assisting with sourcing candidates.
• Helping coordinate recruitment activities.
• Invoices
• Petty cash
• Ordering stationery and office supplies
• Timesheets
• Payroll administration
• Basic budgeting and reporting

Call Center - SDC Wealth - Johannesburg, South Africa

(2019-03 - 2021-01)

SDC's own material specifically describes its call-centre experience as involving live accounts and selling insurance products, with agents also handling administration of applications.

• Call customers or potential customers to introduce financial/insurance products.
• Explain products such as life insurance, funeral cover, medical cover or other insurance solutions.
• Ask customers questions to understand their needs.
• Provide quotes or collect information needed for an application.
• Assist customers with applications and required documentation.
• Answer incoming calls and help customers with their queries.
• Follow up with customers who have shown interest.
• Update customer information on the company's system.
• Handle customer information confidentially and professionally.
• Work toward sales and performance targets if the role is sales focused.

High School Diploma

Management Level 3

Higher Certificate - Public Administration