Makgotso Ntombela

Dedicated and detail-oriented Administrator, Receptionist, and Customer Service Professional with over 10 years of experience supporting office operations, customer service functions, call centre environments, and front-office administration. Proven ability to manage client interactions, maintain records, coordinate appointments, handle office administration, and provide exceptional customer service in fast-paced environments. Strong proficiency in Microsoft Office Suite, office administration, records management, customer relations, scheduling, communication, and stakeholder engagement.

Recognised for professionalism, organisational skills, problem-solving ability, and maintaining high levels of accuracy while managing multiple priorities.

Call Centre Agent - Alteram Solutions

(2023-01 - 2024-07)

• Managed inbound and outbound customer interactions while maintaining excellent service standards.
• Scheduled appointments and coordinated meetings for staff and management.
• Processed customer billing enquiries and assisted clients with account-related concerns.
• Maintained customer records and ensured accurate filing and document management.
• Directed visitors and clients to relevant departments and personnel.
• Responded to customer queries professionally via telephone and email.
• Resolved customer complaints and escalated complex issues where necessary.
• Updated customer databases and maintained accurate information records.
• Assisted with administrative functions supporting daily business operations.
• Ensured compliance with company service standards and procedures.

Call Centre Agent - Call Force Direct

(2018-10 - 2020-12)

• Handled high volumes of inbound and outbound customer calls.
• Scheduled appointments and maintained customer service records.
• Assisted customers with billing queries and account information.
• Processed customer requests and resolved service-related enquiries.
• Maintained accurate filing systems and customer databases.
• Directed visitors and callers to appropriate departments.
• Provided professional telephonic and email support.
• Ensured timely resolution of customer concerns and complaints.
• Captured customer information accurately on internal systems.
• Supported administrative and operational requirements of the call centre.

Administration Assistant - Redisa NPC

(2016-01 - 2018-10)

• Managed office administration and document control processes.
• Prepared reports, presentations, meeting packs, and correspondence.
• Coordinated appointments, meetings, and executive schedules.
• Booked travel arrangements including flights, accommodation, and transport.
• Maintained filing systems and office records.
• Screened incoming calls and routed communications appropriately.
• Assisted with procurement and office supplies management.
• Recorded meeting minutes and distributed action items.
• Supported management with research and information gathering.
• Provided administrative support to multiple departments.
• Ensured efficient day-to-day office operations and customer service.

Receptionist - NWZ Health Care Centre

(2014-02 - 2015-12)

• Welcomed visitors and maintained a professional reception environment.
• Managed incoming and outgoing calls through the switchboard.
• Handled client enquiries, complaints, and correspondence.
• Coordinated meeting room bookings and visitor management.
• Received, sorted, and distributed incoming mail and courier deliveries.
• Maintained office expense records and administrative documentation.
• Processed vouchers and assisted with administrative reporting.
• Coordinated travel arrangements and event logistics.
• Managed office inventory including stationery and equipment.
• Liaised with service providers and maintenance contractors.
• Supported HR activities including onboarding and recruitment administration.
• Maintained workplace health, safety, and hygiene standards.

Matric - Grade 12 - Eureka High School (2011)

Certificate - Computer Literacy - Siyafunda CTC (2012)

Certificate - Administration - Insimbi Training (2017)

Certificate - Human Resource Management - Skills Academy (2019)