Medical Receptionist & Administrator - A Plus Business Solutions – Life Fourways Hospital - Johannesburg, Gauteng, South Africa
(2026-05)
- Welcome patients and visitors professionally, both in person and telephonically.
- Schedule, reschedule and confirm patient appointments.
- Register patients and verify personal and medical aid information.
- Maintain accurate patient records and electronic medical files.
- Process patient billing according to doctors' consultation codes and observations.
- Receive and process payments while managing patient accounts.
- Handle patient enquiries and resolve concerns professionally.
- Manage incoming calls, correspondence and internal communication.
- Maintain reception and office organisation while ensuring confidentiality of patient information.
Receptionist & Clinic Administrator - Health-Worx - Johannesburg, Gauteng, South Africa
(2025-11 - 2026-05)
- Coordinated daily clinic operations and reporting.
- Managed patient bookings and doctor appointments.
- Liaised with patients on behalf of doctors.
- Responded to patient enquiries and complaints professionally.
- Performed reception and administrative duties.
- Captured data and prepared reports accurately.
- Managed doctors' diaries, meetings and email correspondence.
- Assisted with procurement, office supplies and general office administration.
Medical Receptionist & Administrator - A Plus Business Solutions – Life Fourways Hospital - Johannesburg, Gauteng, South Africa
(2025-04 - 2025-10)
- Delivered professional front-office reception services.
- Assisted patients with appointments and enquiries.
- Managed patient admissions and check-outs.
- Processed billing and payments.
- Updated patient records accurately.
- Handled telephone enquiries and office correspondence.
- Maintained confidentiality and compliance with healthcare procedures.
Administrator - Vetsinc - Johannesburg, Gauteng, South Africa
(2023-06 - 2025-01)
- Scheduled veterinary hospital bookings and appointments.
- Managed daily staff schedules and appointment rosters.
- Assisted veterinarians with administrative support.
- Managed prescribed medication administration records.
- Coordinated emergency online cases.
- Maintained accurate patient records and documentation.
- Communicated with pet owners regarding appointments, treatments and insurance queries.
- Provided excellent customer service in a busy veterinary environment.
Clinical Receptionist | Cashier | Dispensary Assistant - Dis-Chem Pharmacies - Johannesburg, Gauteng, South Africa
(2020-07 - 2023-05)
- Managed patient appointments and arrivals.
- Maintained professional telephone etiquette.
- Coordinated communication between patients and healthcare professionals.
- Managed reception administration and office supplies.
- Processed customer transactions accurately.
- Managed cash handling procedures.
- Processed loyalty programme transactions.
- Delivered excellent customer service.
- Assisted customers with medication collections.
- Processed DSV parcel collections.
- Assisted with telephonic medication orders.
- Supported medication dispensing processes.
- Guided customers regarding over-the-counter medication.
- Calculated medication quantities and stock requirements.
