Pearl Dippenaar

Results-driven PMO Coordinator with 10+ years of cross-functional experience in project administration, risk tracking, and program coordination. Skilled at enhancing efficiency, supporting project delivery, and managing compliance across high-impact youth employment and corporate projects. Recognized for proactive problem-solving, communication, and leadership in fast-paced environments. I have extensive experience in Client Services and Document management and control

I am highly adaptable, versatile and analytical.

Project Support Manager / PMO Coordinator - AMANDLA Social Enterprise - Johannesburg, Gauteng

(2024-04 - 2026-03)

• Streamline project operations, manage documentation workflows, and maintain quality control across national initiatives.
• Act as custodian of the PMO SharePoint repository, ensuring document accuracy, version control, and data accessibility.
• Provide direct support to the PMO Director and step in during absences to guarantee uninterrupted project continuity.
• Managed project management support for a R20 million, 15-month pilot initiative.
• Maintained project risk registers, facilitated funder reporting, and tested new project management software to boost operational efficiency.

YES Programme Implementation Manager - BEE Chamber - Johannesburg, Gauteng

(2021-07 - 2024-03)

• Managed the end-to-end 12-month YES Programme for corporate sponsors, including candidate sourcing, interviewing, placement, and B-BBEE verification support.
• Expanded client base from 7 to 46 YES Programmes, facilitating the employment of over 900 youth and building a 14,000-candidate database.
• Maintained a 5% drop off rate overall YES Programmes managed.
• Achieved a 92% completion rate for youth work readiness modules through active engagement and tracking systems.
• Assisted 98% of corporate clients in advancing 1 to 2 levels on their B-BBEE scorecards.
• Designed quarterly reporting templates and custom YES strategies to improve corporate engagement, boosting annual client retention.
• Maintained host employer networks to maximize candidate absorption and provided ongoing HR support to clients and SMMEs.
• Led a multidisciplinary team of 35 employees across 5 core departments: Document Services, Project Support, Verification, YES Programmes, and Reporting.
• Served as Secretary of the Steering Committee (SteerCo), contributing to strategic planning, governance, and operational execution.
• Directed B-BBEE documentation preparation, ensuring audit readiness for corporate verification processes.
• Streamlined candidate data filing and candidate tracking systems, significantly reducing data entry errors.
• Supervised client operations, resolving corporate inquiries within 48 hours to maintain high customer satisfaction levels.
• Managed backend database integrity, archived inactive entities, and prevented duplicate program registrations.
• Conducted User Interface (UI) testing with IT developers to enhance portal features and overall end-user experience.
• Coordinated weekly MANCO reporting, tracked program registrations, and collaborated with finance on invoice reconciliations.

Call Centre Team Leader - Harambee Youth Employment Accelerator - Johannesburg, Gauteng

(2017-09 - 2019-05)

• Managed a team of 12 agents handling outbound recruitment calls and inbound support for Vodacom campaigns.
• Improved regional customer service ratings and First Call Resolution rates through performance coaching and return-to-work programs.

Business Information Researcher - Experian South Africa - Johannesburg, Gauteng

(2009-01 - 2015-12)

• Conducted credit risk investigations for corporate applicants, engaging with 8+ companies daily to deliver risk-informed evaluation reports.
• Promoted to Second-in-Charge (2IC) of the department to manage daily workload distribution and team performance metrics.

Bank Teller / Customer Information Consultant - Standard Bank - Johannesburg, Gauteng

(2004-04 - 2008-12)

• Handled cash transactions, balanced daily cash tills, and resolved client queries in the bank hall; received regional Best Customer Service Award.

Bachelor of Business Administration - Business Administration - Rosebank College (2023-07)

Higher Certificate in Human Resources Management - Human Resources Management - IQ Academy (2019-04 - 2022-11)

Grade 12 / Matric - Mondeor High School (1999-01 - 2003-12)