Gladys Maluleka
Customer care agent
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About
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Experience
Sales consultant agent at Metropolitan life (2014-08 – 2014-10)
- selling funeral covers, educational plans and investment
- Approving policies and filling case numbers
- capturing the clients details
- sending welcome package
Technical support Agent at Ctrack SA (2016-08 – 2017-09)
- answering calls and e.mails from existing clients
- assistant with polling their tracking devices
- capturing the clients Information on CRM
- Calling clients after service
Customers service (team leader) at DSV road (2021-06 – 2022-10)
- Assistant clients with queries about their delivery
- approving Agents tickets for escalations
MTN 112 customer service at Digicall (2022-11 – 2024-07)
Assisting callers by directing them to the relevant service providers, police, ambulance, fire brigade, sea rescue, traffic police
LIVE CHAT AGENT at Afrizan people intelligence (2024-12 – Present)
Assisting Multichoice customer's with there dstv account, activations and payment allocations. Assisting with applications aswel. through live chat, internet or whatsapp channels
- Debt collection to customers that were left behind with dstv payment
Education
Matric – Phomolong secondary school (2011)
N4 certificate in N4 Marketing management – Ekurhuleni east college (2014)
