Glenda Matenge
Customer Support Consultant | Customer Success | Administration
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About
A self-driven and motivated client-centric professional with over 10 years of combined experience in customer support, hospitality management, and administration. Known for excellent communication skills, quick response times, and the ability to resolve client issues efficiently while maintaining high levels of satisfaction. Adept at working in both on-site and remote environments with a strong focus on accuracy, timely task completion, and building positive client relationships.
Experience
Support Consultant at TDMarkets (2023-04 – Present)
- Provide administration and client support, ensuring technical functions run smoothly.
- Assign and manage leads, verify clients via Docfox and CRM systems.
- Handle account creation, manage online support, and assist with client withdrawals.
- Maintain timely communication and efficient resolution of client needs.
Personal Assistant at The Legal Concierge (2022-04 – 2022-07)
- Conducted deed searches and managed administrative tasks.
- Scheduled meetings, drafted legal documents, and handled court filings.
- Managed client correspondence and supported estate report requests.
Conferencing & Banqueting Manager at Ave Maria Hotel & Conference (2020-01 – 2021-12)
- Planned and coordinated events, ensuring smooth execution.
- Managed bookings, function sheets, and departmental communication.
- Oversaw front office, guest relations, and payment follow-ups.
Floor Manager at B.L.A.C.K Restaurant & Nonna's Italian Restaurant (2019-02 – 2019-11)
- Managed stock control, bookings, and event marketing.
- Supervised staff, reconciled cash flow, and maintained customer relationships.
Manager at Innisfree Apartments & Motheo Apartments (2016-01 – 2018-04)
- Managed daily operations, linen control, and inventory.
- Oversaw staff, debtor follow-ups, and ordering processes.
Receptionist at Regent Select Hotel (2015-06 – 2015-12)
- Handled reservations, guest check-in/out, and conference facility marketing.
- Assisted in restaurant service and maintained front area cleanliness.
Trainee at McDonald's, Fourways (2013-06 – 2013-12)
- Trained in all aspects of restaurant operations including safety, service, and production.
- Managed customer interactions, food preparation, and stock control.
Education
Diploma in Hospitality Management – The International Hotel School (2014)
