Hitekani Mathebula
Customer Service Consultant
About
Customer Service Consultant with experience in telecommunications and retail support environments. Skilled in handling customer enquiries, billing support, order processing, and complaint resolution. Experienced in using CRM systems and SAP to manage customer accounts, process retail orders, and resolve service issues. Known for strong communication, problem-solving abilities, and delivering excellent customer service in fast-paced environments.
Experience
Customer Service Consultant - Agies Startek
(2023-10)
Telkom Mobile Campaign
- Assist customers with post-paid billing queries and prepaid service support.
- Use CRM systems to manage accounts and resolve customer issues.
- Investigate and resolve service complaints while maintaining high customer satisfaction.
- Escalate complex issues to appropriate departments.
Customer Service Consultant - Smollan
(2021-01 - 2023-12)
Danone Project
- Captured and processed retail store orders via phone and email.
- Authorized orders and processed stock returns using SAP.
- Provided support to VIP retail stores and resolved order discrepancies.
Education
BA - Criminology - University of South Africa (UNISA)
Diploma - Corrections Management - University of South Africa
N6 - Financial Management - Central Johannesburg College
Matric - Grade 12 - DZJ Mtebule High School
