Godfrey Macobela

Dynamic and customer-focused Hotel Management professional with [25years] of experience in hospitality operations, team leadership, and guest relations. Skilled in optimizing service standards, driving revenue growth, and ensuring smooth daily operations in hotels. Adept at coordinating cross-functional teams, managing budgets, and delivering exceptional guest experiences.

Hotel Manager - Hotel Savoy & Conference Centre - Mthatha, Eastern Cape

128 rooms and 250 banquet or schoolroom capacity conference center

• Manage daily hotel operations, including front desk, housekeeping, maintenance and banqueting services.
• Increase guest satisfaction scores through improved service standards and staff training.
• Assist in budget preparation and monitored financial performance to reduce operating costs.
• Handle guest complaints and implemented service recovery strategies to enhance guest loyalty.
• Coordinate with vendors and suppliers to maintain quality service standards, and better prices.

Assistant Hotel Manager - Hotel Savoy & Conference Centre - Mthatha, Eastern Cape

(2014 - 2023)

• Managed a team of [40], housekeeping, front desk staff, banqueting, grounds man to ensuring smooth operation of the hotel.
• Staff training in customer service, reservation systems, housekeeping standards, stock taking, stock controls, buying and dealing with supplier ,and brand standards.
• Implemented upselling strategies, resulting in increased revenue
• Monitored occupancy rates and worked with sales team to maximize revenue.

Front Office Manager - Premier Hotel OR Tambo - Johannesburg, Gauteng Province

(2012 - 2014)

285 rooms

• Delivered personalized guest experiences, resolving issues promptly and professionally.
• Handled reservations, billing, and guest inquiries using [PMS software, e.g., Optima].
• Supported housekeeping (stock taking and controls) and concierge teams during peak periods.

Front Office Manager - Premier Hotel ICC - East London, Eastern Cape

(2012 - 2014)

275 rooms

• Delivered personalized guest experiences, resolving issues promptly and professionally.
• Handled reservations, billing, and guest inquiries using [PMS software, e.g., Optima].
• Supported housekeeping and concierge teams during peak periods.

Front Office Manager - Premier Regent Hotel - East London, Eastern Cape

(2009 - 2012)

175 rooms

• Delivered personalized guest experiences, resolving issues promptly and professionally.
• Handled reservations, billing, and guest inquiries using [PMS software, e.g., Optima].
• Supported housekeeping and concierge teams during peak periods.

Bachelor of Commerce - Management Marketing - Boston College