Grace Matsimbe
Customer Service and Hospitality Professional
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About
Customer Service and Hospitality Professional with over 4 years of experience, delivering exceptional guest experiences in fast-paced environments. Proven track record in customer relations, conflict resolution, team leadership, and service excellence. Experienced as both Head Waitress and Assistant Manager, managing customer satisfaction, staff coordination, and daily operations.
Seeking to leverage strong interpersonal skills, professionalism, and passion for passenger care in a Cabin Crew position.
Experience
Head Waitress - Texican Eatery - 570 Roussouw street, The willows Pretoria
(2022-07 - 2025-12)
- Delivered exceptional customer service to over 200 guests weekly while maintaining high customer satisfaction levels in a fast-paced hospitality environment.
- Trained and supported new team members.
- Built strong relationships with customers, resulting in repeat business.
- Resolved customer concerns and service complaints calmly and professionally, ensuring positive outcomes and guest retention.
Assistant Manager - Texican Eatery - 570 Roussouw Street, The Willows Pretoria
(2024-04 - 2025-12)
- Assisted with staff scheduling and shift management.
- Resolved customer concerns and service issues.
- Ensured compliance with company service standards.
- Assisted with stock control and cash management
- Supported recruitment, onboarding, and training of employees.
Bookkeeping - Siwela Services Group (pty)(Ltd) - 19 Glen Avenue
(2026-03)
- Maintain financial records and documentation.
- Ensure accuracy and confidentiality of company financial information.
- Support administrative and operational functions.
- Process invoices and reconcile accounts.
Education
Bachelor Of Commerce - Accounting - MANCOSA (2026)
Financial Acumen - Eduvos Private Educational Institution (2025)
