Gundo Dagada

FICA / KYC / COMPLIANCE | BANKING PROFESSIONAL

Talent

JohannesburgMember since August 23, 2026

FICA / AML awareness and customer due diligence principlesKYC and customer identification / documentation verificationCompliance with POPIA and FAIS requirementsCustomer onboarding and account administrationReviewing customer information and supporting documentationTransaction and account-related enquiriesRisk awareness, escalation and adherence to internal controlsAccurate record keeping and document management

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About

Banking professional with experience at Capitec Bank in customer service, product sales, account support, documentation verification and regulated banking processes.

Completed

Understanding FICA training and an NQF Level 4 Banking Certificate, with practical exposure to KYC-related customer verification, POPIA and FAIS requirements, record accuracy and transaction/account administration. Seeking to transition into a FICA Compliance, KYC, AML or Financial Crime role.

Experience

Service Consultant - Capitec Bank

(2025-01)

Assist clients with account queries, banking services and account-related transactions while following prescribed controls and procedures.
Verify customer documentation and information in line with bank processes and applicable compliance requirements.
Apply POPIA and FAIS requirements when handling customer information, product processes and documentation.
Support sales and servicing of banking products including Global One, loans, life cover, funeral cover and Capitec SIM services.
Work in the Alpha/loan environment, contacting clients regarding loan qualification and supporting lending-related processes.
Serve as branch champion for Capitec SIM, supporting target achievement while maintaining accurate customer and product processes.
Escalate issues appropriately and maintain a high standard of accuracy, confidentiality and customer service.
Contributed to a team achievement of 120% by helping improve debit-order switching performance to 60%.

Bank Better Champion (Learnership) - Capitec Bank

(2024-06 - 2025-01)

Provided frontline customer support and assisted clients with digital banking and self-service channels.
Assisted clients telephonically and supported resolution of routine banking queries.
Performed ATM-related support activities, including replenishment and card retrieval processes.
Improved average time-to-serve from approximately 15 minutes to 8 minutes through efficient customer support.