Haroldine Adams

Experienced receptionist and hardworking administrative team member. Offers wealth of clerical and customer service experience paired with self-motivation and critical thinking skills to independently handle daily needs. Flexes easily between changing demands. Professional with strong organisational skills and maintaining welcoming environment.

Receptionist at Zomerlust Gastehuis (2011-03 – 2023-09)

Receptionist responsible for front desk operations, administrative support, and customer service in hospitality setting.

• Monitored and reconciled department expenditures for month-end expense reports
• Processed credit card orders and reconciled receipts against credit card statements to support month-end closing
• Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication
• Provided administrative support to various departments, aiding in document preparation and filing tasks
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty
• Kept reception well-stocked
• Carried out basic day-to-day administrative tasks to support staff needs
• Greeted arriving guests and personally escorted to offices or meeting spaces
• Trained new reception staff, sharing best practices and company policies to maintain service standards
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication
• Maintained a tidy and welcoming reception area, upholding company standards for cleanliness
• Trained housekeeping staff
• Managed social media platforms, weekly updates
• Represented company at industry networking events to build professional relationships

Grade 12 in Marketing Management NQ 4 – New Orleans Secondary School