Wonga Zani

I managed a busy front desk where long wait lines & disorganized check-ins & queries were common so I streamlined the reception process handled member inquiries efficiently & ensured smooth bookings in which resulted in faster service, improved customer satisfaction & a more professional front desk experience.

Receptionist - Virgin Active

(2020-01 - 2021-12)

• I managed a busy front desk where long wait lines & disorganized check-ins & queries were common so I streamlined the reception process handled member inquiries efficiently & ensured smooth bookings in which resulted in faster service, improved customer satisfaction & a more professional front desk experience.

Fitness Instructor - Virgin Active

(2021-01 - 2023-12)

• Many members struggled with improper form & ineffective workouts so I provided guidance, designed engaging fitness programs & educated them on safe exercise techniques which resulted to improved performance, injury prevention & higher member retention.

Personal Trainer - Virgin Active

(2023-01)

• Clients often failed to reach their fitness goals due to lack of structure & motivation so I conducted in-depth assessments, developed personalized training plans & provided ongoing coaching in which helped them achieve measurable progress & long-term success.

Group Exercise Instructor - Virgin Active

(2024-01)

• Low class attendance & disengaged participants made group training less effective so I created high energy workouts incorporating innovative training methods & fostered a fun, supportive atmosphere resulting in increased class participation & member enthusiasm.

S&C Specialist (Seasonal) - SA Rugby

(2024-01)

• Young players needed specialized training to compete at an elite level so I developed structured strength & conditioning programs that included injury prevention strategies & tracked their progress resulting in their improved athletic performance & reduced injury rates.

Noorder-Paarl High School (2017-01 - 2018-12)

Certificate - Personal Training - ETA College (2020-01 - 2021-12)

Bachelors - Law - University Of South Africa (2020-01)

Certificate - Mediation - SA Legal Academy (2025-10 - 2025-11)