Hector Bhengu

Results-oriented Campaign Manager experienced in data capture, analysis, and leveraging Microsoft Applications and Power BI. Drove impactful initiatives through strategic performance planning and KPI establishment, ensuring alignment with organizational goals. Focused on optimizing campaign performance by leading teams and fostering strong client relationships.

Campaign Manager at Alpha BPO (2026-04 – Present)

Managed campaigns for JB Leitch, UK-based property solicitors, driving targeted outreach and engagement.

• Defined and implemented KPIs for clients entering the BPO space, ensuring alignment with business objectives.
• Led first quarter campaign performance, achieving significant results for Alpha through strategic planning and execution.
• Led human resource initiatives, Payroll (Sage)
• Conducted performance review presentations
• Managed recruitment process (Creating of Job profiles, Job advertisement, Training Plan & new starter performance glidepaths)

Team leader at Response BPO (2025-09 – 2026-02)

Provided inbound customer service support to assist callers with inquiries.

• Executed outbound sales and retained customers considering potential departures.
• Delivered exceptional service to customers while adhering to campaign standards and navigating systems effectively.

Senior Team Leader at CCI Frontier Communications (2025-02 – 2025-08)

Senior Team Leader focusing on payroll, HR sanctions, presentation and meetings.

• Led team of 20 employees, managing schedules to optimize workflow and support operational efficiency
• Assigned specific tasks to team members to ensure effective workflow.
• Monitored performance, maintaining records to ensure compliance and facilitate team development
• Managed internal and external communications to ensure clarity and efficiency.
• Supported management with reports, ensuring adherence to policies and providing guidance to administrative team

Senior Team Leader & Junior Operations Manager at Huntswood-UK insurance claims (2022-04 – 2025-01)

Senior Team Leader who oversaw daily administrative operations, coordinated tasks, and facilitated smooth workflow within the office. Working in a fast-paced UK insurance industry where we initiate, progress & conclude car insurance claims.

• Led a team of advisors, ranging from 15 to 100 members, to ensure effective coverage and support for operations.

NDip in Office Management and Technology – Durban University of Technology (2017-01)