Heinz Dolf

Dynamic Emergency Care Officer with proven expertise at WCDOH EMS and ER24 in emergency response coordination and strategic planning. Skilled in optimizing resource allocation and enhancing community relations, I have successfully implemented quality assurance measures and trained staff to improve patient care outcomes. Committed to delivering results in high-pressure environments.

Emergency Care Officer at WCDOH EMS (2025-07 – Present)

Emergency medical care and transportation of the sick and injured.

Specialised Medical Service Co-ordinator at ER24 (2024-09 – 2025-07)

• Coordinated patient transport logistics to ensure timely response in emergency situations.
• Managed scheduling of medical staff to optimize resource allocation and coverage.
• Developed standard operating procedures for efficient communication among team members.
• Trained new staff on operational protocols and best practices for patient coordination.
• Implemented quality assurance measures to maintain compliance with healthcare regulations.
• Led cross-functional meetings to align departmental goals with organizational objectives.
• Implemented cross training of Number new hires to provide coverage during absences.
• Assisted in the recruitment and onboarding of new staff members, ensuring a seamless integration into our team and a strong foundation for future success.

ILS Medic at ER24 West (2023-09 – 2024-08)

• Administered emergency medical care to patients in critical situations.
• Collaborated with team members to assess patient conditions and determine treatment plans.
• Operated and maintained medical equipment to ensure optimal performance during emergencies.
• Documented patient information accurately for effective communication with healthcare providers.
• Trained new personnel on protocols and best practices in emergency response procedures.
• Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
• Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.

ILS Medic at WCDOH EMS (2007-04 – 2022-09)

Delivered emergency medical care and facilitated patient transportation.

• Collaborated with healthcare teams to ensure efficient patient assessments.
• Documented patient information accurately in electronic health records.
• Responded promptly to emergency calls, demonstrating quick decision-making skills.
• Provided training and support to new team members on protocols and procedures.
• Acting supervisor April 2020 to June 2021

Ambulance Emergency Assistant – EMS&T - Cape Town (2006)

High School Diploma – Buren High School - Cape Town (2004-12)