Privi Sthe
Emergency Resource Officer
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since November 14, 2025
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About
Highly motivated Emergency Resource Officer with over 6 years of experience in emergency communications, dispatch coordination, control room operations, customer service and operational support.
Experience
Emergency Resource Officer - ER24
(2026-07)
- Receive and manage emergency and non-emergency calls.
- Dispatch appropriate EMS resources (ALS, ILS, BLS).
- Coordinate ambulance deployment using CAD/GPS/radio.
- Monitor fleet availability and response times.
- Maintain accurate incident records and SLA compliance.
The Automobile Association of South Africa
- Handled high-volume roadside, medical and home assistance calls.
- Coordinated towing and emergency service providers.
- Tracked incidents to resolution and maintained customer communication.
- Managed escalations, documentation and KPI compliance.
Education
Training Course - Mining Safety Officer
Domestic Ticketing & Reservation
