Samkelisiwe Samke

Receive and manage emergency calls from members of the public. Obtain accurate information from callers and assess the nature and urgency of incidents Capture and update incident details accurately on emergency systems.

Emergency resource officer - ER24-Cellc 112

(2024-08-01)

• Receive and manage emergency calls from members of the public.
• Obtain accurate information from callers and assess the nature and urgency of incidents
• Capture and update incident details accurately on emergency systems.
• Maintain confidentiality and provide excellent customer service in high-pressure situations.
• Provide calm, professional assistance and instructions to callers during emergencies.

Call Center Agent gent - Olico call

(2022-03-01 - 2023-10-31)

• Contacted and engaged potential customers on behalf of various companies.
• Warmed up cold leads by introducing products/services and identifying customer interest.
• Verified customer information and gathered relevant details for sales teams.
• Generated and qualified leads through effective communication and customer engagement.
• Maintained accurate records of customer interactions and follow-ups

Vehicle sales consultant - Car Dealership - Boksburg Taxi Center

(2019-04-01 - 2021-06-23)

• Assisted customers in selecting vehicles according to their needs and budget.
• Provided information about vehicle features, pricing, and available options.
• Built and maintained positive relationships with customers.
• Followed up with potential buyers and managed sales enquiries.
• Prepared sales documentation and assisted customers throughout the purchasing process.
• Achieved sales targets through effective communication and customer service.

BAA - Basic ambulance assistance - KwaZulu Private Emergency Care Training (2013 - 2013)

Matric - Sikhiye senior Secondary school (2010 - 2010)