Hope Amukelo

Call Center Agent

Talent

Pretoria, GautengMember since June 5, 2026

Problem solvingDecision makingActive listening

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Problem solvingDecision makingActive listening

About

I am a hardworking individual who completed my N6 in management assistant at Tvet Sedibeng College in 2025. I'm really energetic and a great communicator. I have good communication skills, problem solving and good decision making.

Experience

Call Center Agent - Alliance

(2024-09 - 2025-07)

Handle incoming and outgoing calls
Process documents for achieving and electronic scanning of files
Filling of documents manually and electronically on the system for all clients information received and processed
Formulate quotations for clients analyzing the financial position of clients by assessing their payslip and recommending the best solution to settle their debts
Capturing of clients information on the system and keeping records
Provide daily registry of accounts worked

Senior Volunteer - Limpopo for youth organisation

(2023-03 - 2023-12)

Setting up and running projects and programmes of activities for young people
Providing opportunities for young people to talk openly and confidentially
Developing and implementing ways to involve young people in projects – for example, by providing feedback or being involved in decision
Directing young people to sources of advice
Identifying concerns about young people involved in programmes